Customer Service AdvisorA Customer Service Advisor is required to work on a 6-month contract (with the possibility of extension) for our defence client based in Preston / Fulwood.This is a six-month contract with a leading UK defence company.Overview of the Customer Service Advisor roleAs an integral part of the HR Service, our Customer Support Advisors are responsible for multi-channel (telephone & email) interaction with employees, working on an inbound Contact Centre providing advice on HR Policies, HR Processes and guidance on using the HR Information System and Services.Responsible for handling incoming calls and responding to emails from employees with HR queries, aiming to resolve at first contactEnsure all information taken from cal
Customer Service AdvisorA Customer Service Advisor is required to work on a 6-month contract (with the possibility of extension) for our defence client based in Preston / Fulwood.This is a six-month contract with a leading UK defence company.Overview of the Customer Service Advisor roleAs an integral part of the HR Service, our Customer Support Advisors are responsible for multi-channel (telephone & email) interaction with employees, working on an inbound Contact Centre providing advice on HR Policies, HR Processes and guidance on using the HR Information System and Services.Responsible for handling incoming calls and responding to emails from employees with HR queries, aiming to resolve at first contactEnsure all information taken from calls is accurately logged on the systemTake ownership and responsibility, from initial contact through to resolutionBuild and develop effective relationships with colleague groups including internal HR Shared Services, Shared Services and wider external businessEnsure operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelinesKey skills required for the Customer Service AdvisorExcellent telephone skillsThe ability to explain things clearly and understand customers individual needsConfidence using IT systems, and the ability to learn new systems and processes quicklyExcellent interpersonal, teamwork, customer service and communication skillsSelf-motivated, enthusiastic with a positive attitudeAbility to work in a fast paced multi-skilled environmentIf you are a Customer Service Advisor looking for a new contract either apply online or if would like to find out about other opportunities please contact Mark Ellis on or phone (phone number removed).Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.Outsource. Our People. Your Success.Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs.Our Manchester office (which covers the whole of the UK) provides a "one-stop shop" to clients and candidates operating in the engineering and manufacturing sectors and, in addition to Engineers, we source and provide temporary/contract and permanent opportunities for IT, Programme Management and Support Professionals (including Procurement / Purchasing / Supply Chain, HR, Finance and Administrative Support).Please visit our website
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