Our Market Leading Global Client with an Office based in Chester are seeking to add a Customer Service Advisor to their growing Team – this is an initial 3 month fixed term contract which has the potential to extend ..THIS IS AN IMMEDIATE STARTThis role sits within the customer contact centre team ( this is not a call centre! ) and will require you to provide professional and high quality support to clients and service providers on a wide range of products, benefits and services. This support will take the form of day-to-day assistance, complaints resolution and email handling, as well as the development and implementation of operational procedures.The role requires flexibility both in working hours, as these are allocated on a rota basis to cover the telephony lines from 8am to 6pm Monday to Friday, and in priority of tasks assigned - as these can change frequently to ensure the correct levels of resource are allocated to each task.IT IS ESSENTIAL THAT YOU HAVE PRIOR EXPERIENCE OF WORKING IN A FAST PACED HIGH VOLUME ENVIRONMENTPERSONAL SKILLS REQUIRED FOR THE ROLE:•Excellent customer service skills, both verbal and written•Well-developed investigation and research skills•Good Microsoft Office suite knowledge•Ability to work proactively and flexibly, switching priorities when requested•Strong team player and supportive of team goals•Experience of working to achieve set Service Level Agreements•Excellent attention to detail and high standards of quality demonstrated•Professional, clear and confident manner•Evidence of problem-solving skills
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