We are currently recruiting for a Charity Customer Service Advisor to join our client based within Kings HillTo review, investigate and make recommendations on all donation requests.To Carry out KYC/Anti money laundering requirements for all beneficiaries and account controllers.Your duties will beTo obtain and collate all documents required and perform charity verification processesTo provide expert charity advice to individuals, Trust, VenturesomeTo provide positive feedback and encouragement to customers to move forward the charity verification processTo ensure all payments are processed and completed via internal and external methods in a timely mannerTo be proactive in the suggestion and development of new work processes and proceduresTo comply with appropriate data standardsTo achieve personal and team goalsTo actively recognise and progress/hand off sales opportunitiesTo carry out other duties as specified by the line Manager Skills Required Customer Service experienceExperience of working within a teamGood communication skillsExcellent phone mannerKYC knowledgeComputer literate in Word, Excel and outlookAccuracy and attention to detail is the keyPositive attitudeAble to solve problemsAdministrative experiencePre-employment checks, DBS, will need to be completedThis will be 35 hours per week up to 4 months Connect2staff are acting as an employment agencyConnect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates
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