Spare Parts & Customer Service Trainee (Spares & Service)We are looking for a confident and numerate graduate to join our After Sales Team for customer service. Our core business is in the food packaging and automation industryThis is an opportunity to join a forward-thinking business and to develop your career learning from an experienced and capable team who set high standards for themselves and others.Specific Duties will include: be the first point of contact for spares and service enquiries, ensure telephones are answered promptly and professionally, ensure that all customer enquiries are processed effectively and within agreed timescales, communicating courteously with customers by telephone, email, letter and face-to-face, develop s
Spare Parts & Customer Service Trainee (Spares & Service)We are looking for a confident and numerate graduate to join our After Sales Team for customer service. Our core business is in the food packaging and automation industryThis is an opportunity to join a forward-thinking business and to develop your career learning from an experienced and capable team who set high standards for themselves and others.Specific Duties will include: be the first point of contact for spares and service enquiries, ensure telephones are answered promptly and professionally, ensure that all customer enquiries are processed effectively and within agreed timescales, communicating courteously with customers by telephone, email, letter and face-to-face, develop strong working relationships with our external customers by understanding their portfolio and future business needs, generating quotations and processing sales orders, handling and investigating customer complaints, improving customer service procedures, policies and standards, proposing ideas for continuous improvement, learning about the company’s products and keeping up to date with changesCandidates must: Have good mathematical skills and a logical approach. Be a strong and confident communicator. Have a keen eye for detail. Be very customer friendly and focused. Carry out high quality work, quickly with precision. Have a sound understanding and experience of Excel. Be educated to degree level (in an appropriate subject)We offer good career and salary progression with a diverse and interesting range of work and a high degree of flexibility and empowerment. Full training will be provided.Please apply with a CV and covering letter; providing full education and employment history and expand on your suitability and personal motivations for the role
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