Customer Service Advisor / Complaints Handler - Start Monday in London

Job description

Customer Service Advisor / Complaints Handler3 Month Temporary Contract - Start Monday 9th November!MedwayOur client is looking for a complaints handler to help assist with a number of ongoing queries on a 3-month contract basis based in Medway.The role will involve working as a valued member of the customer services division liaising with customers on complex complaints on a day to day basis. To succeed in the position, you would have worked in complaints or customer services within a manufacturing company previously and have experience working under pressure.Duties include:Liaising with customers to assist with order queriesCommunicating internally with different departments in order to resolve complex complaints / queriesSupport the team in day to day customer service dutiesEnsure CRM system is updated with accurate communication notesEnsure the company complaints procedure is followed in all cases.You will need/have:Extensive complaint handling experience both over emails and telephonePrevious customer service experienceExperience working in a manufacturing environment (desirable)Able to remain calm in pressured situationsHave a commercial outlookIf you feel you would be suitable for the 3 month temporary complaints handler positions. Please click apply for your CV to be considered.This role is being handled by Ben Fuller, Temporaries Consultant at Pearson Whiffin Recruitment

Extra information

Status
Open
Education Level
Other
Location
London
Working hours per week
4 - 40
Type of Contract
Temporary Full Time
Published at
17-11-2020
Profession Sub-category
Training
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

London | Training Jobs | Temporary Full Time | Other

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