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Head Of Supplier Relations in Swindon

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Head Of Supplier Relations - The Vet Group
Full-time, Competitive

Ref: 13395

Salary: Competitive

Hours: Full-time

Contracted Hours: 37.5

Contract Type: Permanent

Location: Isambard House, Fire Fly Avenue, Swindon, Wiltshire, SN2 2EH


Location: The role is normally based in the Swindon office, with travel to suppliers.  The role is work from home during the COVID pandemic.

About the Pets at Home Vet Group

Pets at Home Vet Group has 440 practices, approximately 400 of which are operated as individual Joint Venture businesses. Over 400 practices operate under the Vet4Pets brand and the remainder are Companion Care.  Our Joint Venture model is unique to the UK vet market and it offers ambitious vets an early route to practice ownership with professional support on financing, IT, People, Marketing and supplier relations. Each partner has full clinical freedom to do whatever they believe to be right for each individual patient, including using the products of their choice. The owner mentality drives superior performance once the practice reaches maturity, compared to the typical company-owned model.

About the Vet Group Supplier Relations team

The Vet Group Supplier Relations team is responsible for c. £80m of products and services, on behalf of our partners, for use in Pets at Home Vet Group practices. Our practices depend on these supplies to deliver an outstanding service to clients and patients, so clinical performance and security of supply are critical considerations, alongside purchase price, profitability and any other value that can be delivered by suppliers through deepening the strength of the relationship (e.g. training, and driving efficiencies in practice and the Support Office).

About the role

Reporting into the Vet Group Chief Operating Officer, the Head of Supplier Relations has overall accountability in creating, implementing and managing supplier relationships to drive profitability in practices and Support Office, across pharmaceuticals, equipment and veterinary services.

Managing a small team of direct reports, the role will work with a range of key stakeholders across Clinical, Legal, Marketing, Operations, Finance and Partners & Partner Joint Venture Council.

Principal Accountabilities:

  • Work with direct reports to establish new supplier agreements that deliver >£1m benefit to practice profitability each year.
  • Work with direct reports to ensure existing suppliers deliver required service levels.
  • Define new strategies to create value with suppliers. Key activities will include reviewing category performance, actively developing recommended product lists, creating annual joint business plans and unlocking new >£1m potential Trade Marketing income stream through multiple channels.
  • Develop & nurture long-term strategic relationships with our suppliers to deliver broad value to our JVPs and their clients
  • Lead a team who provide exceptional service to our JVPs.

About your experience

This role would suit a commercial leader with highly developed relationship management capability, who can offer a proven track record within the veterinary sector. Experience within Category Management, Joint Business Planning, Trade Marketing and Buying is preferred, alongside experience of contract negotiation and development for products and/or services. Your numerical skills, broad commercial understanding and results delivery approach will all contribute to your success within this role.

You will thrive on working collaboratively across a broad range of functions and stakeholders, whilst motivating and inspiring your team.  You will offer outstanding organisation skills and an ability to prioritise workload to meet demands.

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.

Organisation: Pets at Home

Date Posted: 03-11-2020

Expiry Date: 03-12-2020

Extra information

Type of Contract
Graduate Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Swindon | Customer Service Jobs | Graduate Jobs

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