Order Management Systems Administrator in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Remote Working with required travel to Handforth Support Office

Role: Systems Administrator

Location: Remote Working with required travel to Handforth Support Office

About us

At Pets at Home, we want our digital teams to evolve the way we do business and shape the future of pet care.

Joining our team means you’ll play a crucial role in advancing our digital capabilities and building a brand-new customer experience. We want to excel in digital, and, as we’re working at scale, we’re backing our teams with considerable investment.

We’re also putting pets and their owners at the heart of our digital transformation. As we bring our stores, vets, groom rooms and specialist hospitals together into a holistic ecosystem of pet care, we’ll give customers a seamless, multi-channel experience that meets their individual needs at every stage.

About your role

As Systems Administrator, you will be accountable for being the primary point of contact within Pets at Home for the One Stock order management system and other systems. You will be responsible for ensuring that the system has up to date configuration, and is fully operational.

You will monitor email alerts from One Stock and raise incident tickets ensuring these are assigned to the correct area, monitor open issues relating to One Stock to ensure they are resolved in a timely manner and monitor the One Stock Status page for outages and raise tickets as applicable.

You will be responsible for system configuration - managing store details (e.g opening times, click and collect eligibility), stock management and bank holiday management. You will also be responsible for release testing and will perform testing of the One Stock functionality to confirm any functional changes and no defects have been introduced to support any maintenance or project releases.

About your experience

Key experience required includes:

• Experience in a similar role involving system administration, ideally experience using One Stock or other order management system.
• Experience within a digital, E-commerce or retail environment.
• Experience of using JIRA or Heat.
• Be a keen problem solver.
• Highly organised and confident to work in a fast paced environment.
• Ability to work under pressure and well as part of a team.

About our purpose

There are all kinds of personal and professional benefits to being part of our digital team, but it’s also worth remembering that everything we do has a sense of purpose. We’re not just here to sell food or treats, we want to help pets and their owners live happier, healthier lives together. When you make a project a success, there’s a pet and their owner at the other end who are benefitting from your efforts.