Order Management Systems Administrator in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Remote Working with required travel to Handforth Support Office

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

Order Management Systems Administrator
Full-time, Competitive

Ref: 13596

Salary: Competitive

Hours: Full-time

Contracted Hours: 39

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF

Description

Role: Systems Administrator

 

Location: Remote Working with required travel to Handforth Support Office

 

About us

 

At Pets at Home, we want our digital teams to evolve the way we do business and shape the future of pet care.

 

Joining our team means you’ll play a crucial role in advancing our digital capabilities and building a brand-new customer experience. We want to excel in digital, and, as we’re working at scale, we’re backing our teams with considerable investment.

 

We’re also putting pets and their owners at the heart of our digital transformation. As we bring our stores, vets, groom rooms and specialist hospitals together into a holistic ecosystem of pet care, we’ll give customers a seamless, multi-channel experience that meets their individual needs at every stage.

 

About your role

 

As Systems Administrator, you will be accountable for being the primary point of contact within Pets at Home for the One Stock order management system and other systems. You will be responsible for ensuring that the system has up to date configuration, and is fully operational.

 

You will monitor email alerts from One Stock and raise incident tickets ensuring these are assigned to the correct area, monitor open issues relating to One Stock to ensure they are resolved in a timely manner and monitor the One Stock Status page for outages and raise tickets as applicable.

 

You will be responsible for system configuration - managing store details (e.g opening times, click and collect eligibility), stock management and bank holiday management. You will also be responsible for release testing and will perform testing of the One Stock functionality to confirm any functional changes and no defects have been introduced to support any maintenance or project releases.

 

About your experience

 

Key experience required includes:

  • Experience in a similar role involving system administration, ideally experience using One Stock or other order management system.
  • Experience within a digital, E-commerce or retail environment.
  • Experience of using JIRA or Heat.
  • Be a keen problem solver.
  • Highly organised and confident to work in a fast paced environment.
  • Ability to work under pressure and well as part of a team.

About our purpose

 

There are all kinds of personal and professional benefits to being part of our digital team, but it’s also worth remembering that everything we do has a sense of purpose. We’re not just here to sell food or treats, we want to help pets and their owners live happier, healthier lives together. When you make a project a success, there’s a pet and their owner at the other end who are benefitting from your efforts.

Organisation: Pets at Home

Date Posted: 05-02-2021

Expiry Date: 01-05-2021

Extra information

Status
Open
Location
Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Remote Working with required travel to Handforth Support Office
Type of Contract
Graduate Jobs
Published at
25-02-2021
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No

Customer Service Jobs | Graduate Jobs

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