Service Controller
Our client based in Peterborough is looking to recruit a Service Coordinator on a fulltime permanent basis to interview in December but Start in January 2021. This is a very busy role where you will need to eb able to juggle lots of things at any given time so it is imperative that you can multitask.
Job Role:-
* Answer incoming customer calls and emails to log maintenance requests or report breakdowns within the agreed time limit
* Responsible for engineers' day to day work and utilisation and assist proactively with achieving a high level of first time fix.
* Schedule service engineers to respond to customer calls, using knowledge of the length of time, complexity of jobs and customers contractual service level agreements.
* Be able to discuss minor technical queries or explain technical situations with customers in a user-friendly manner
* Prioritise and coordinate customer requests, maximising engineer utilisation
* Plan and ensure efficient delivery of contract, planned and rework service jobs.
* Make outgoing calls to follow up on quotations and check that the customer is satisfied with the service given
* Raise and issue pro-forma and final invoices within the agreed timescales.
* Deal with the paperwork necessary for tracking service calls and parts orders, ensuring that engineer's parts are correctly ordered and allocated.
* Chase parts back orders for all outstanding jobs as required ensuring good customer service
This role is Monday to Friday to work between the hours of 7.30am till 5pm (2 shifts 7.30 till 4pm or 8.30am till 5pm) 40 hour working week.
To be considered for this role you MUST be an excellent communicator and ideally have worked in an engineering/manufacturing/automotive background so you have dealt with field Engineers and can understand technical requests.
The company offer an attractive salalry and benefits and there will be the chance of career progression
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