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Customer Service Executive - ACE role in London

Customer Service Executive - ACE role

Job description

ACE! Customer Service Language role for an exciting growing business.
A great basic salary and benefits and a wicked team - FAB ROLE!
Monday to Friday - 9 to 5pm - Casual dress - Team of 8 - Fun and vibrant!
Customer Service Executive - Fast paced - Dynamic role - English language skills essential! Essex
A brilliant carer opportunity with like minded, excellent people and a quality quality environment! Apply now - START JAN 2021
The Customer Service Representative services clients by answering product and service questions, providing outstanding service and communication.
Making changes to client's personal details and preparing correspondences to fulfil customer needs to ensure customer satisfaction.
Customer Service Skills:
* A minimum of 3 years proven experience working within a customer services industry.
* A minimum of 1-year experience servicing clients on the telephone.
* A proven record of working to tight time scales.
* Rely on instructions and pre-established guidelines to perform the functions of the job.
* Works without constant supervision.
* A good communicator both written and verbally.
* Calm under pressure.
* Able to think outside the box to resolve client's issues.
* A working knowledge of excel, outlook as well as a proven experience of working with a CRM system.
THE ROLE:
* Review client's online registrations to ensure accuracy before activating the account.
* Manage a large amount of inbound calls ranging from payment queries to vat returns, tax returns etc.
* Manage outbound calls to request additional information required from our clients
* Manage a task list with deadlines.
* Communicate with clients the benefits of our Plus service over our basic plan.
* Maintain a minimum level of 85% for all calls monitored against a set criteria.
* Build sustainable relationships of trust through open and interactive communication
Excellent package aned people and and early Jan 2021 start - 2 live roles

Extra information

Status
Closed
Education Level
Secondary School
Location
London
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

London | Customer Service Jobs | Call Centre Staff | Full Time Jobs | Secondary School

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