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QC Quality Compliance Administrator in Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Handforth Support Office

The Groom Room at Pets at Home is looking for Apprentice Groomers to join our quickly expending Groom Room business.

Job description

QC Quality Compliance Administrator
Full-time, Up to £22,000 per annum

Ref: 13682

Salary: Up to £22,000 per annum

Hours: Full-time

Contracted Hours: 39 hours per week

Contract Type: Permanent

Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF


Location: Handforth Support Office

About Us

Pets at Home Group Plc is the UK’s leading pet care business; our commitment is to make sure pets and their owners get the very best advice, products and care. We have over 450 stores, over 310 Groom Rooms and 440 First Opinion Vet Practices. Our business is fast-paced, innovative and fun and it's our people that make the real difference. This is a fantastic opportunity to come and work for an award winning company who put people at the very heart of everything they do.

About your role

As a QC Quality Compliance Administrator, you will be responsible for supporting the QC element of the Quality Team, as well as staying abreast of legislative changes occurring which affect product and packaging.

Notably, there will be an immediate need to support the Brexit process (from a supplier support perspective) in terms of bringing new suppliers in line with expectations, dealing with specific requirements associated with this, and being the conduit between our key external providers.

Key responsibilities will include;

  • Database Management of UK/EU and 3rd country suppliers
  • Applications for Export Health Certificates and ensuring that these are filled in with relevant supplier information
  • Working with suppliers to organise site visits in line with Brexit Arrangements
  • Working with various stakeholders to ensure cascade of legislative changes to the rest of the team
  • Database visibility of complaints by supplier and category to inform CI for the QA team within quality and to drive supplier improvement
  • Work with Customer Services team to ensure monthly transparency of any complaints by supplier and category, cascading this information and ensuring an improvement plan by the supplier is actioned

About your experience

You’ll be detail orientated with the ability to manage projects, also holding great Excel and administration skills.

Key experience required includes:

  • Experience from within a Customer Services Admin OR Legislative
  • Compliance OR Development Assistant role within retail
  • An ability to research, and interrogate data
  • A track record of driving continuous improvement

Far more than a retailer, Pets at Home Group is the UK’s leading pet care specialist, fulfilling every possible pet and owner need, from food and accessories to grooming and vet services. Since 1991, we’ve been building a business around pets and their owners and we’ve set our sights on becoming the best pet care business in the world. Join us now and you can be part of that journey, developing your future as we develop ours. This is a place where you can take pride and passion in your work within an inspiring, professional team that’s focused on supporting pets and their owners to live happier lives together.

We’re driven by the wellbeing of pets and we make sure we look after our people too. We depend on your commitment and innovation, and reward it with competitive pay and comprehensive benefits. Together we’ll create the future of pet care.

Organisation: Pets at Home

Date Posted: 24-12-2020

Expiry Date: 31-01-2021

Extra information

Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3DF Handforth Support Office
Type of Contract
Graduate Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Graduate Jobs

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