Customer Service Advisor – Part Time Evenings 6 month contract in Sunderland

Customer Service Advisor – Part Time Evenings 6 month contract

Job description

What will you be doing?

• Dealing with day to day banking enquiries from customers on the range of products and services Barclays provide • Listening to customer’s needs, making them aware of products that may be suitable for them• Putting the customer at the heart of everything you do, aiming to get it right first time every time• Understanding the customers query, looking at the situation from different angles to offer the best solution

What we’re looking for:

• A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences• The ability to make authoritative banking decisions that always put our customers first• Excellent communication and influencing skills, and a collaborative, team-based approach to work • A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issues

Skills that will help you in the role:

• Experience of dealing with complex customer queries • Excellent verbal and written communication skills• Experience of operating in a customer-facing or telephony role where service is paramount

Where will you be working?

With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.

Extra information

Status
Open
Education Level
Other
Location
Sunderland
Working hours per week
4 - 40
Type of Contract
Temporary Full Time
Published at
12-01-2021
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Sunderland | Customer Service Jobs | Temporary Full Time | Other

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