Customer Service Advisor – Part Time Evenings 6 month contract in Sunderland

Job description

What will you be doing?

• Dealing with day to day banking enquiries from customers on the range of products and services Barclays provide • Listening to customer’s needs, making them aware of products that may be suitable for them• Putting the customer at the heart of everything you do, aiming to get it right first time every time• Understanding the customers query, looking at the situation from different angles to offer the best solution

What we’re looking for:

• A genuine interest in our customers, and the ability to take personal responsibility for providing great customer experiences• The ability to make authoritative banking decisions that always put our customers first• Excellent communication and influencing skills, and a collaborative, team-based approach to work • A good understanding of creative problem solving, and the confidence to take the initiative to permanently resolve potential issues

Skills that will help you in the role:

• Experience of dealing with complex customer queries • Excellent verbal and written communication skills• Experience of operating in a customer-facing or telephony role where service is paramount

Where will you be working?

With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.

Extra information

Status

Closed

Education Level

Other

Location

Sunderland

Working hours per week

4 - 40

Type of Contract

Casual / Part Time Jobs

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English