Customer Service Advisor in Lutterworth

Job description

We are looking for a Customer Service Advisor to join us at our UK head office in Lutterworth, supporting with the resolution of inbound inquiries from our customers.
In this role, you will be the first line of support, handling a variety of queries and questions through to a satisfactory resolution.

Working hours: Monday-Friday 09:00am-17:00pm

What you’ll do on a typical day:

  • Provide a timely and efficient response to incoming communication both by telephone and email, demonstrating professionalism and confidence in your resolution
  • Utilise all available Avantor/VWR business tools and customer service processes to support you in exceeding customer expectations
  • Deal with general queries, quotation management, order placement and open order management from order through to delivery
  • Communicate with various internal and external stakeholders as necessary, building and maintaining strong relationships
  • What you’ll need to be successful at Avantor:

  • Previous experience in an inbound customer service environment where you have handled a variety of queries via telephone and email would be advantageous
  • Technical troubleshooting capabilities and demonstrable experience handling a variety of high tasks
  • Ability to work quickly and accurately to meet deadlines for completion of work under high pressure
  • Good English and IT skills are essential so that you can respond to customer enquiries accurately and efficiently
  • What we offer:

    Here at Avantor, we focus on you. Along with a competitive salary of £18,000, rising to £18,500 after your probation period, we will offer you a dynamic, modern environment where we focus on your development.


    We will use the personal information that you have submitted to us in order to consider your application for the relevant role.

    Your privacy is important to us. Please for our Privacy Policy which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. It also explains the rights you have in relation to your information, and how to contact us with any queries or requests.

    3rd party non-solicitation policy

    By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Full Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Full Time Jobs | Other

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