Customer Service Advisor in Accrington

Customer Service Advisor

Job description

Accrington, Lancashire Call Centre and Customer Service Posted 07.01.21 Up to £9.48 per hour

Customer Service Representative – Based in Accrington (BB5)

Starting on Wednesday, 13th January

Fixed Term Contract – 6 months

Offering £9.48 per hour

Full time role working 36.5 hours per week

Please note this is an office based role so you will need to be able to commute to the Accrington site for work.

We are currently recruiting a Customer Service Representative for client based in Accrington. We are looking for candidates from a variety of customer service backgrounds, contact centre experience is not essential but would be highly desirable. This is a fixed term contract for 6 months with a high potential to go permanent with this in mind we are looking for candidates who are wanting a long term role and an opportunity to develop their career.

You will be provided with full training over 4 weeks and will be supported throughout the process, we’re looking for the right attitude and willingness to learn!

What will you be doing?

  • Resolving customer queries both over the phone and via email
  • Assessing customer cases on an individual basis to get a resolution
  • Ensure a resolution for customers within agreed timescales
  • Provide excellent customer service at all times
  • Liaise with internal departments to investigate customer cases
  • Maintaining accurate and up to date records and systems
  • What are we looking for?

  • Previous Contact Centre experience is desirable but not essential
  • Excellent verbal and written communication
  • Strong IT / Computer skills
  • Customer focused
  • Ability to build rapport
  • Salary:

    £18,000 per annum/£9.48 per hour

    Hours of work:

    Monday to Friday: Shifts between 8am-8pm

    Occasional Saturday – Sunday: 9am-5pm

    Successful candidates must be fully flexible between these hours and work rotational weekend shifts, working 5/7 days.

    If successful you must be able to pass a credit check, DBS check and a minimum of 2 satisfactory references.

    We are looking to speak to candidates ASAP for this role with a start date of 6th July so if you’re interested then APPLY NOW!

    Cordant People are an equal opportunities employer

    Cordant Group is an equal opportunities employer

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

    Apply now

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