Our client based in Peterborough is looking to recruit a full time Technical Customer Service Advisor to join their team on a full time permanent basis.
In this busy position you will be required to respond to incoming calls and e-mails, logging requests and scheduling engineers workloads ensuring service level agreements are met. You will plan various service and rework/breakdown jobs efficiently and optimising engineers productivity.You will also be required resolve minor technical queries and generally resoIve issues delivering a high level of customer service. You will prioritise and coordinate customer requests, raise invoices, follow up quotations and order/chase parts for outstanding jobs.
To be considered for Technical Customer Service Advisor position you will be an excellent communicator, you will of course be able to cope well under pressure and be highly organised.
You must have previous experience in a technical customer service / coordinator role and be able to work unsupervised. You will possess strong customer service skills and will be able to juggle a varied and busy workload. Experience of using SAP would be a massive advantage in this role to be considered.
You will be required to work on rota basis covering between the hours of 7.30am - 5pm so 7.30am-4.00pm / 8.00am-4.30pm / 8.30am-5.00pm Monday to Friday.
If you have the relevant experience please apply now with your CV.
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