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Technical Customer Service Advisor in Cambridgeshire

Job description

Our client based in Peterborough is looking to recruit a full time Technical Customer Service Advisor to join their team on a full time permanent basis.

In this busy position you will be required to respond to incoming calls and e-mails, logging requests and scheduling engineers workloads ensuring service level agreements are met. You will plan various service and rework/breakdown jobs efficiently and optimising engineers productivity.You will also be required resolve minor technical queries and generally resoIve issues delivering a high level of customer service. You will prioritise and coordinate customer requests, raise invoices, follow up quotations and order/chase parts for outstanding jobs.

To be considered for Technical Customer Service Advisor position you will be an excellent communicator, you will of course be able to cope well under pressure and be highly organised.

You must have previous experience in a technical customer service / coordinator role and be able to work unsupervised. You will possess strong customer service skills and will be able to juggle a varied and busy workload. Experience of using SAP would be a massive advantage in this role to be considered.

You will be required to work on rota basis covering between the hours of 7.30am - 5pm so 7.30am-4.00pm / 8.00am-4.30pm / 8.30am-5.00pm Monday to Friday.

If you have the relevant experience please apply now with your CV.

Owing to the Covid-19 situation in the UK and Worldwide, please note that there could be delays in cv selection and interview processes to ensure safety of both job seekers and clients alike. However, you can be assured of our commitment to your job search and we will keep you updated through all stages of the recruitment process.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data

Extra information

Education Level
Secondary School
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Call Centre Staff | Full Time Jobs | Secondary School

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