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T Service Desk Analyst/1st Line Support in Bristol

Job description

IT Service Desk Analyst/1st Line Support - £25k - Bristol (3x Positions)

Several new opportunities have recently arisen for IT Service Desk Analysts / 1st Line Support Analysts to join a leading and growing team based in the heart of the Bristol (5 mins walk from Bristol Temple Meads).

You will be joining a successful and growing team working and supporting the UK's wide team - currently 6 offices around the UK and around 1,100 staff.

As a member of the wider IT support team, you'' become a vital part of the continues success of company.

In return our client will support you with further training and qualifications, making this opportunity an excellent chance for continued career progression.

What will you be doing?

*Taking calls from internal staff and external clients
*Logging all incidents on IT service Management tools
*Ensuring incidents are logged and managed in line with all documented departmental and firm policy and procedures.
*Following relevant escalation points

What skills and experience are we looking for?

*Experience working within a professional and busy IT Service Desk.
*Excellent customer service skills, telephone manner and written communication skills.
*Ability to remain calm under pressure.
*Ability to work with people at all levels, and an excellent team member.
If this role is of interest - please submit your CV for immediate review.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

Extra information

Education Level
Secondary School
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Bristol | Customer Service Jobs | IT Trainee Jobs | Full Time Jobs | Secondary School

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