Role: Customer Service Coordinator
Salary: £23,000 - £26,000 P/A
Location: Chelmsford
Start: ASAP
Randstad Contact: Lizzie Dodd (Maidstone Office)
As our Customer Service Coordinator, you will deal with customer concerns received by telephone or written communication and coordinate and administer all activities in a timely and professional manner, delivering the commitment to the customer journey.
Key Responsibilities -
Keep purchaser's plot file information up to date.
Keep purchasers, Customer Service Team Leader, and Subcontractors up to date at all times as appropriate.
Record receipt of all purchaser's correspondence and respond within 3 working days.
Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
Issue instructions to Sub-contractors.
Monitor and update NHBC claims if appropriate.
Assist cost monitoring.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
Record dates of customer visits and log all defects identified.
Carry out all necessary calls in relation to the customer journey.
Keep the data system up to date at all times.
Carry out general administrative duties.
Work directly with Customer Service Team Leader to assist management of large scale works.Competencies -
5 GCSE's or equivalent including Maths & English
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision-making skill
A polite, tactful and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skills
Behave in line with our values
A commitment to work as required to meet the needs of the businessDesirable:
NVQ levels 3 & 4 in customer services
Experience working for a residential house builder ideally within the customer facing environment
Good understanding of building regulations and legal obligations.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
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