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Contract Delivery Officer in Lancashire

Job description

First Choice Homes Oldham (FCHO) aims to be the best in the business, with an excellent team of colleagues and with customers at the heart of everything we do. Established in February 2011, FCHO is one of the largest employers in Oldham. We are committed to boosting the Oldham economy and providing excellent benefits for our employees.

A future-focused and progressive not-for-profit housing association, we want to make Oldham a place where people are proud to live and work. To deliver our promises to our customers we are looking for a highly motivated, customer-focussed individual to appoint to the following key position:

Contract Delivery Officer Grade 7 (£27,800 - £30,213)


The main purpose of the post is to provide support to the Investment Delivery team with the planning, programming and delivery of new and existing projects.

The successful candidate will be expected to lead on the provision of a high quality customer and stakeholder engagement.

The job will also involve providing effective performance monitoring and reporting on programme delivery, the performance of contractors and key performance measures including customer satisfaction.

Supporting the management of project spend and effective budget and forecast management.

Key Responsibilities

To support the provision of a proactive customer focused approach to the delivery of the Investment Delivery team activity.

Support the administration of contracts including attending progress meetings and recording and monitoring actions.

To lead the programme support function on designated projects, in the provision of a high quality customer interface for specified projects.

Support the procurement of external contractors.

Support team performance monitoring through efficient and effective data collection and reporting on project delivery.

To lead on the use of satisfaction data to shape the service and evidence improvements.

To assist in the development of the capital works programme consulting with all stakeholders in its production and ensuring that the views of tenants and leaseholders are promoted.

To support the Project Officers and Programme Managers to monitor the team and contractor performance to ensure the effective delivery of FCHO's investment programme.

Produce and issue regular information/reports in relation to performance of planned and current programmes.

To consult with customers, arranging meetings to communicate information appropriately, including the taking and distribution of minutes.

To develop and maintain effective channels of communication and liaise with partners internally and externally ensuring they are well informed of progress with the programmes.

To produce letters, leaflets and documents using plain language, to advise tenants of the improvement works planned for their home considering equality and diversity throughout the process.

To prepare articles for publication in the press and internal communications in conjunction with the Marketing and Communications Team.

To undertake any other duties appropriate to the purpose of the post as required by the Organisation.

In return you can expect a range of benefits including:

Competitive salary
Pension contributions
Funded healthcare cash plan
A basic holiday entitlement of 25 days plus 8 statutory bank holidays.
Up to 5 days attendance-related leave
Flexible working
Enhanced maternity, paternity and adoption leave
Discounted gym membership
Vouchers or cashback on holidays, shopping or days out

If you have a passion and commitment for delivering excellent services with leadership and enthusiasm to deliver the best experience to our customers we encourage you to apply.

We positively encourage applications from disabled people, women, young people, Veterans and serving British regular or reserve Armed Forces Personnel, the LGBT community and the BME community.

Details of the application process are available on our website at following the link "Working with FCHO"

The deadline for completed applications is 04th January 2020 at 12:00pm

Interviews and assessments to take place on 13th November 2020

Extra information

Education Level
Secondary School
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Full Time Jobs | Secondary School

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