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Energy Customer Service Advisor in Lanarkshire

Job description

Energy Customer Service Advisor

£18,150 to £18,500 plus bonus of up to £150 a month after probation

Monday to Saturday - Between 8am to 8pm

Working From Home

Day to day duties:

Securing payment methods and payment plans for accounts in early arrears

Billing queries (taking meter readings and explaining new bills to customers and how these have been produced)

Successfully addressing customer energy consumption concerns, explaining consumption and energy efficiency measures that can be taken to lower bill

Discussing customer vulnerability, priority services register and providing appropriate solutions/sign posting

resolving at first contact complaints relating to billing errors, failed metering appointments etc,

Gaining customer agreement for Smart meter installation and working to targets associated with this

Sales through service for added value aspects e.g. converting single fuel customers for dual fuel and promoted additional services such as boiler cover

As a person you will need:

Minimum 9months to a 1 year working within a fast paced inbound or outbound customer service focussed Energy call centre

Confident verbal communicator, can adapt approach to meet different customer needs

Resilient, pragmatic and enjoys and environment of high expectation, high reward and enjoys being challenged

Motivated either by achieving targets/bonus or by delivering great experiences and being rewarded via recognition/feedback

Thrives in a WFH environment, confident to reach out when needed for support and build relationships with team mates remotely

Extra information

Education Level
Secondary School
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Customer Service Jobs | Full Time Jobs | Secondary School

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