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Service Desk Analyst / 1st Line Support in Bedfordshire

Job description

Service Desk Analyst / 1st Line Support

Location: Bedford

Hours: Part time, 18 hours per week (Mon-Fri mornings*)

Contract: Fixed term contract for 6 months

Salary: £9,363 per annum

Our client is currently looking for an experienced Service Desk Analyst to join their small but busy 1st line team in Bedford.

What you will be doing:


Providing 1st line support to approximately 450 internal customers, assisting them with hardware and software problems via telephone, email and face to face.


Logging, assigning, prioritising, resolving and escalating calls where necessary.


Helping with new starters and leavers set up to include pc's and mobile phones.


Looking at ways to continuously improve customer satisfaction across the business.

Our client would love to meet someone with:


Proven experience within a 1st Line / helpdesk / desktop Support role.


Technical administration experience with Active Directory, Windows 10, Office 365 and Exchange.


Knowledge of ITIL.


Knowledge of network troubleshooting, PC/laptop imaging tech, mobile telephony and desktop security (anti-virus, anti-malware)


Excellent communication skills, both written and verbal/attention to detail.

About the company:

Our client is a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

They work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 Housing Association developers in the country, they remain committed to delivering high-quality affordable housing to those who need it the most.

Their Residents, shared owners and leaseholders are at the core of everything they do. With every employee playing an important part in ensuring they continue to provide them with excellent customer service and maintaining their role as a responsible landlord.

Amongst what they offer you is:


£9,363 per annum


28 days holiday pro rata PLUS Bank Holidays!


Contributory pension scheme


Private health care


Opportunities for development and professional training


Discounted gym membership


Retail discount scheme

Successful candidate will need to complete a basic DBS application.

Our client reserves the right to close this recruitment if it is deemed that they have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

*The post holder will be required to work from 8am-11:45am Monday to Friday. Some flexibility will be needed around these hours to suit business needs

Extra information

Education Level
Secondary School
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

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