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Junior Customer Success Manager (M/F/D) - London

Junior Customer Success Manager (M/F/D) - London

Job description

EcoVadis is looking for a talented Junior Customer Success Manager who is driven by sustainability issues, to step up and join our London team, bringing some energy and joy to the role, looking after EcoVadis' customers.

The Customer Success Manager's primary responsibility is to:

*

Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Chain Management;

*

Drive effective implementation strategies of the EcoVadis solution within a portfolio of key Accounts;

*

Closely monitor customers' implementation success and grow EcoVadis sales within the accounts;

*

Act as a key facilitator between the Customer and EcoVadis delivery teams;

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Improve customer satisfaction by appropriate escalation of issues leading to resolution of problems.

Duties And Responsibilities

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Builds relationships with key buying influencers across the management (CPO, CSR VP, Project Manager);

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Ensures effective roll outs within existing client base - high level program management;

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Drives Change Management to integrate EcoVadis ratings into customers' procurement processes (e.g. RFP's, SRM, Qualification);

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Identifies opportunities for expanding usage and obtains customer advocacy;

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Create powerful visual presentations and winning proposals for additional services;

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Teamwork and best practice sharing to contribute to the development of EcoVadis service offering.

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Providing support for Account Executives business development efforts

Extra information

Status
Closed
Education Level
Secondary School
Location
London
Working hours per week
0 -
Type of Contract
Full Time Jobs
Profession Sub-category
Customer Service
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

London | Customer Service Jobs | Full Time Jobs | Secondary School

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