Customer Service Advisor in Belfast

Job description

Customer Service Advisor – Work from home
Salary: £17,056 to £18,137 plus bonus up to £650
Belfast based – Work from home. MUST be based in Belfast to collect equipment.
Full time, Permanent

Have you come from a Customer Service background, but looking for a change in career that allows you to earn great bonus? If so, this Customer Service Advisor role might be the right fit for you.

Our client is a global broadband provider, and they are currently looking for Customer Service Advisors to come and work for their Inbound Retentions team. Your role will involve handling inbound calls, maximising sales opportunities, retaining customers looking to leave while delivering an excellent level of customer service throughout.

The successful Customer Service Advisor will be working from home. All equipment will be provided however you do need to have an internet speed over 10mbps and be within commutable distance from Belfast (BT3) to collect your equipment.

The Customer Service Advisor Role:

You will be representing one of the world’s largest mobile phone companies on their Inbound Customer Service and Retentions team, where you will be the first point of contact for our customers. Every day will be different, but you will always be the friendly voice that welcomes and supports our client’s customers, talking them through our different products and maximising sales/retaining customers along the way. Full training is provided, so we are looking for enthusiastic individuals with customer service experience who are keen for a new challenge!

Daily Duties of the Customer Service Advisor:

• Handling inbound calls
• Answering customer queries
• Upselling and maximising sales
• Retaining customers
• Providing technical support to customers, or arranging engineer visits
• Handling customer complaints
• Being patient with customers and delivering an excellent customer service
• Working towards performance based targets.

Requirements of the Customer Service Advisor:

• At least 6 months Customer Service experience
• Good tenure in previous roles
• Able to work well under pressure
• Can work well in a team
• Flexible and adaptable
• Excellent customer service and brand awareness

Work from home requirements for the Customer Service Advisor…

• In your property you must have a dedicated room with a closable door in order to minimise disruption, this room must be only accessible to you during work hours.
• You must have a broadband connection speed that is 10mbps or above
• You must have a desk and appropriate chair.
• Internet connection will need to be a wired connection (Wireless is not possible).

The Customer Service Advisor will receive:

• Competitive salary of £18,137 per annum plus bonus up to £650
• Fortnightly pay
• Monthly bonus depending on performance
• 29 Days Annual Leave – Increasing with each year of service
• Plenty of Progression routes, including other departments such as training, quality, L&D
• Free TV Package (including Sports & Cinema!), broadband and telephone
• Cashback on healthcare
• Mental Health and Wellbeing Support
• Continuous Coaching and Development
• In-depth Training – 3 weeks classroom and 4 weeks academy
• Onsite Canteen
• Breakout Area – Free Pool tables, Table tennis, and Yoga
• Sociable culture
• Casual Dress Code

We are holding interviews for this role NOW with the view to start as early as Monday! To be considered for the Customer Service Advisor role, please click APPLY and a member of the team will be in touch with you!

Keywords: Customer Service Advisor, Outbound Sales Advisor, Sales Advisor, Sales Executive, Customer Sales Advisor, B2C Sales, Call Centre Sales, Telesales Executive

Red Dot Recruitment specialise in Customer Sales Advisor and Call Centre roles.

Extra information

Status

Closed

Education Level

Other

Location

Belfast

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English