We are on the lookout for a highly experienced Retail Manager for our Central Manchester University Hospital site (Oxford Road). You'll be joining a well-established team. This rewarding role will see you take responsibility for the front and back of house services in retail units including hospitality, ensuring excellent customer service and development of service offers.
What's in it for you?
Reporting into a supportive manager that takes pride in developing his team
Fulfilling, varied, fast paced role
Stable, long serving team
Competitive salary - £30k + benefits
One of the largest PFI schemes in the NHS
Job Description£30,000 per annum plus excellent benefits available
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more
Key responsibilities for the front and back of house services in retail units including hospitality, ensuring excellent customer service and development of service offers.
Assist the Food Services Operations Manager to deliver budgeted profit and turnover for services and accounts
Compliance across the team, Trust, food and service delivery
Responsible for financial management of the allocated budget
Ensure achievement of high levels of client and service user satisfaction and monitor these on regular basis.
Use Kronos Scheduling tool to understand, analyse, manage and review retail outlets
Responsible for the recruitment and management of direct reports
Responsible for managing staff within area of responsibility in line with the appropriate policies
Promote effective two way communication within all levels of staff in area.
Champion the CARES programme
Ensure that health and safety standards are understood and delivered across all retail operations
Contribute to discussions with Food Services Operations Manager
Assist in the preparation of forward planning relating to the refurbishment of any areas
Liaise closely with 3rd party contractors used on site to ensure that a quality and value for money service is provided
Ensure that payroll procedures (UDC, Kronos) are carried out correctly on a daily/weekly/monthly basis
Accountability for escalating potential risks identified as appropriate to manager.
Participate in the weekend Duty Manager schedule
Manage own continued professional development identifying any areas for own developmentThe Ideal Candidate
Proven experience of managing a diverse workforce within a multi-service environment
Previous experience working in a customer facing role
Previous experience of working within a retail/sales environment with proven record of managing to budget requirements
Ability to communicate effectively with patients, visitors, colleagues, clients
Ability to work independently, flexibly and professionally - dealing with emotive and changeable situations
Ability to adhere to instructions, standards and procedures
Ability to build relationships and show respect for other people
Positive attitude and enthusiasm
Ability to work as part of a team
Excellent customer service skillsAbout The CompanyIn the UK and Ireland, Sodexo employs some 36,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the energy, corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.
At Sodexo we are committed to a leading role in promoting equality opportunities and valuing diversity and inclusion. We seek to create a work environment based on mutual respect for all individuals, building a culture that appreciates and values the experiences and skills brought by each person to benefit our organisation and work hard to ensure that all people, whatever their race, colour, sex, gender identity disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age, social class, educational background, employment status, working pattern, are welcome to and included within our organisation.
We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.
We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
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