Customer Service Executive / Call Centre Advisor
Location: Petersfield
Salary : £19500 rising to £22000 plus fantastic benefits which include the following:
25 days annual leave + bank holidays
Fully Covid secure
Sick Pay at full pay 1-20 days, half pay between 21-40 days
Auto Enrolment Pension Scheme
Life Assurance 4 x your basic salary
Long Term Disability Insurance (after 2 years' service)
On-going Training and Professional Development
Free to use gymnasium & keep fit classes (after induction)
Weekly, fresh fruit supply provided by the business
Free tea, coffee
Free to use Barney Bikes
Flexi working hours
Hours: 37.5 hours a week - you must be flexible between the hours of 8am and 8pm Monday to Friday although current shifts will finish at 6.30pm
You must be flexible to work 3 in five Saturdays on a rota basis between 9am and 5.30pm
Dynamite Recruitment is proud to be working in partnership with one of Hampshire's fastest growing financial service businesses
Our client pride themselves on their excellent customer services and as a result are now expanding their customer service / call centre team to support with huge growth plans
It's a great time to join the business if you are looking to work hard, deliver excellent customer services and have a fantastic future ahead of you!
As a Customer Support Executive/ Call centre Advisor you will assist a variety of customers on a daily basis via the telephone with their needs
Each requirement will vary, and no two days will be the same
Your key duties will include the following:
Act as a main point of contact for customers via email and on the telephone
Being patient with customers, and taking the time necessary to deal with all queries effectively
Establishing a strong relationship with customers in order to understand their needs
Identify and work with vulnerable customers or customers in difficulty appropriately, acting with the utmost compassion and professionalism
Support customers in finding an appropriate resolution where they are facing financial difficulties
Handle and aim to resolve customer complaints, promptly, in line with regulations and company policies
Processing of partial and full financial settlements, when requested by the customer
Liaising with all other departments within the business, and third parties to manage expectations
Complete administration to support the above
The ideal candidate will have the following:
We are seeking individuals with a strong sense of Customer Service and the ability to support a wide variety of customers
We are seeking someone with good customer service experience
You will have good computer skills , be PC literate and
You will have the ability to assist with sensitive situations
You will have the ability to manage a difficult customer where necessary
You must be organised and able to multi task
This is a good entry level role into the organisation, a great opportunity to get a real understanding for what the organisation does and allow you to develop within the business quickly.
This is a fantastic opportunity not to be missed, to be considered please submit your CV Immediately
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