Customer Service Advisor - Weekends
About Us
VMS (Fleet Management) Ltd is a forward-thinking fleet management and contract hire company with facilities throughout the UK embarked on a strong growth curve. VMS provides a range of services to both blue chip and SME fleet operators and Insurance companies including contract hire, flexi-hire, accident management repair and maintenance and fleet disposal and sales services.
VMS have built a strong, dynamic client base built upon providing outstanding customer service and client focus.
What Will You Be Doing?
This role is at the heart of what we do - understanding our customers and going the extra mile to exceed their expectations. You'll be working in a busy but friendly and supportive environment: -
Answering incoming telephone service requests professionally and promptly within 3 rings
Dealing with customer email requests on a timely basis
Using our bespoke software systems to: -
record vehicle defects and issues
manage vehicle defects through the repair process, recording and updating all necessary information
Ensuring our customers are updated throughout the repair process
Managing our suppliers throughout the repair process, building effective rapport to ensure agreed service levels are achieved
About you
You are self-motivated and strive to be the best and succeed in all you do - service level targets inspire you
You are not afraid of hard work
You are a natural communicator, building rapport with our customers to fully understand their needs
You love learning about new and better ways of working
You are passionate about helping others - be it customers or colleagues
You are confident in your communication, instilling trust from others
You are not afraid of IT systems
You are experienced working in a call centre environment
You are a VMS customer champion!
Saturdays : £10.50 per hour
Sundays: £11.50 per hour
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