German / French Speaking Service Desk Representative (Nights) - Derby
Excellent Package & Benefits, Dependant on Experience
The company:
My client provides managed IT services and business applications to their customers, allowing them grow and focus on their core business.
For more than 35 years in a very competitive market place they have built trusted relationships with their partners and they have always put their customer's business requirements at the heart of the solution.
With a head office based in the East Midlands they provide Global IT Support solutions to customers throughout the UK and worldwide.
On average their employees have been with them for nearly 8 years which reflects the fact that they can offer an environment where you can develop your career and skills while working with successful and growing clients.
The Role:
I am looking for a German Speaking IT Service Desk Representative who is fluent in German. If you can also speak French it is a massive bonus.You will work nights on a four on - four off basis. You will be well organised and able to deliver first class customer service via telephone calls and e mail. You will assist International Customers on IT service requests, completing and updating internal ticketing to provide the information required and liaising between customers and engineers to arrange site visits.This is a great opportunity to work with 150+ Global companies and in return you will receive excellent development opportunities.You will have great customer service skills, good problem-solving skills and analytical and diagnostic skills for problem resolution, knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.), the ability to work as a part of a team and to prioritise tasks and projects. You will have good numerical skills, accuracy and attention to detail, and be a self-motivated person who enjoys working in a fast-paced environment while being fluent In German.
Key Skills: IT service desk experience,German language,French language, customer service skills, communication skills, attention to detail, well organised
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