Bilingual Customer Service Advisor (Danish/Dutch/Russian/Swedish) in Staffordshire

Job description

Our client, one of world's leading online gambling companies, is currently recruiting Bilingual Customer Service Advisors who are exellent in English and native/fluent in one of these languages - Danish, Dutch, Russian or Swedish.

As a European Customer Service Advisor, you will join the European Customer Service team to support the Company’s operation at our offices based in Stoke-on-Trent.

You will assist our global customer base via Live Chat, Telephone and Email, with a wide variety of account queries including payments, login, verification and betting queries.

From your first day with the company, relevant training will be provided on all aspects of the role, including sports and betting, giving you the tools and knowledge to provide an excellent customer experience. Development continues throughout the role enabling you to build your career in an innovative team.

Candidates must be prepared to work any 5 days from 7 including weekends.

Main Responsibilities

• Providing support to our customer base via Live Chat, Telephone and Email
• Reviewing and escalating queries from customers to your superiors when required
• Liaising with other internal teams to review queries from customers regarding several topics including payments, technical issues, verification or betting queries

Preferred Skills, Qualifications and Experience

• Fluent/Native verbal and written communication in one of these languages - Danish, Dutch, Russian or Swedish
• Excellent verbal and written communication skills in English
• A passion for delivering outstanding Customer Service
• The ability to problem solve and find a resolution
• Competent literacy and numeracy skills
• Experience in a customer-facing role

Extra information

Status

Closed

Education Level

Other

Location

Staffordshire

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English