Customer Service Advisor in York

Job description

Multilingual Customer Service Advisor - Danish or Swedish Speaking

Join our team at Gear4music!

Launched in 2003 and now with over 2 million registered customers, Gear4music is the UK’s largest retailer of musical instruments and music equipment. We operate across all genres and offer solutions for everyone - from rock ‘n’ roll to classical, from studio to stage.

To support the growth of our business, we are looking for talented individuals to join us at our HQ in York, England – click here to visit our careers page to learn more about work life at Gear4music.

Job Description

Our growing team is looking to recruit a variety of Multilingual Advisors to join our fantastic multilingual customer service team based in York, United Kingdom. This is a great opportunity for an interesting career within the music products industry.

We have junior level positions available where we can provide full training, we also welcome applications from more experienced candidates and are open to candidates relocating from outside of the UK!

We are currently looking for candidates fluent in one or more of the following languages (including English):

• Danish
• Swedish

Responsibilities:

• Answering inbound calls (and a few emails) from customers
• Providing customers with friendly and professional advice on a wide range of musical instruments & equipment
• Completing general office administrative duties
• Resolving challenging customer enquiries and escalating where appropriate
• Becoming a valued member of our specialist Customer Service team!

Role Requirements - To be successful in your application, please ensure that your experience aligns with the following:

Essential Skills

• Excellent written and verbal communication skills
• Confidence and an exceptional telephone manner with the ability to build rapport with customers
• A good knowledge of musical instruments and equipment is vital

Desired Skills

• Some experience of working in a customer service environment
• Computer literate to a high standard, with good Microsoft Office skills
• Reliable and committed to providing first class advice and service
• Highly communicative
• Ideally have an interest and appreciation of music
• Additional spoken language (desirable but not essential)

Useful Information

These are permanent positions, working week: 39.5 hours per week Monday-Friday (this may include two Saturdays or Sundays per month in exchange for a weekday off).

Due to COVID-19 our Customer Service teams are currently working from home with a view to return to office working when the restrictions permit us to do so.

What we offer:

· Competitive salary

· Generous staff discount on all musical products

· Cycle to work scheme

· Free car parking

· Corporate eye care

· Refer a friend scheme

· Free flu jabs

· Employee Assistance Programme.

We have junior level positions available where we can provide full training and support and also senior level positions for more experienced candidates.

If you would like to further your career with a dynamic, growing company, where you can expect to be rewarded for hard work - please apply today!

Gear4music is an equal opportunities employer and welcomes applications from all sections of the community regardless of age, gender, disability, marriage and civil partnership, pregnancy and maternity, race, religion, belief or sexual orientation. All applications are processed in accordance with the Equality Act 2010.

While our recruitment team will endeavour to update every applicant as to the status of their application, due to the current high volume of applicants we may not be able to provide specific feedback at this time.

Extra information

Status

Closed

Education Level

Other

Location

York

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English