Customer Service Executive in London

Job description

At Joseph Joseph we love solving everyday problems through intelligent design. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide. We identify everyday problems and solve them through intelligent design to create distinctive, functional products that are a pleasure to own and use.

We are looking for a Customer Service Executive to join our team, who are the front-line interface with our B2B customers, and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service. Being the subject matter expert in Joseph Joseph products, process, systems and customers, you will ensure the careful management of escalated issues ensuring satisfactory resolution for both customer and business.

What you will be doing:

  • Timely and accurate processing of sales orders submitted via multiple channels, including EDI
  • Ensure adherence to customer specific requirements to ensure end to end compliance throughout the order to cash process
  • Accurate production and supply of all documents related to the supply and/or export of customer orders
  • Ensure that all transactions are managed in line with agreed business processes and SLA’s
  • Attend regular meetings with the Sales Account Managers to review service delivery and drive service improvement

What we need from you:

  • Experience in customer service role (B2B) working with International and retail customers, independents and/or distributors
  • Excellent capabilities in communication and listening, relationship building and influencing in a diverse and demanding environment
  • Organisational skills with the ability to prioritise and multitask effectively
  • Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables)
  • Experience working with ERP applications

What you’ll get from us -

  • Competitive salary and holiday allowance
  • Performance related bonus
  • Pension contribution
  • An exclusive staff discount

Extra information

Education Level
Working hours per week
4 - 40
Type of Contract
Full Time Jobs
Published at
Profession Sub-category
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

London | Training Jobs | Full Time Jobs | Other

Apply now

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