Customer Service Advisor / Customer Support in Burgess Hill

Job description

Job Title: Customer Service Advisor / Customer Support

Salary: £20,000 increasing to £21000 after probation

Location: Burgess Hill

Duration: Permanent, Full Time

Hours: Monday to Friday, 8.30am - 5.30pm

Benefits: 20 days annual leave (increasing to 23 after qualifying period) plus bank holidays, Pension scheme, cycle to work scheme, employee referral bonus scheme, award winning Company

Our client, a specialist in vehicle livery, are currently seeking a Customer Service Advisor / Customer Support person to join their friendly team in Burgess Hill in January 2021. This is a customer focused role that supports the Sales and Operations Teams by managing client communications and expectations, interacting directly with potential, new and existing clients to give the best possible customer experience. You will provide customer service excellence, while helping to increase the company's revenue by providing specific sales and after sales service. Working within the Sales and Operations support teams you will respond to customers ensuring timely and accurate responses and delivery to meet agreed individual SLA's.

This role will suit someone with experience of office-based customer service, who thrives on speaking with customers on the phone. The ideal candidate will have B2B Customer service experience (although B2C will be considered).

The Role:

• Inform customers about all services and suggest products that they may be interested in
• Act as the internal first point of contact for after sales queries, responsible for handling customer concerns and feedback
• Be first point of contact for replacement part customers and build working relationships to aid and improve service
• Process orders for replacement parts within company SLA's
• Answering incoming calls and proactively contacting customers whilst ensuring a high level of customer service
• Following company process and completing the paperwork for orders
• Liaising with Production and Sales to ensure accurate and timely production schedule maintaining client expectations and SLA's.
• Maintain relationships with customers post-installation, completing customer satisfaction surveys and taking ownership of our customers and any queries
• Manage online orders
• Good understanding and knowledge of our products and services as well as industry developments (training will be provided)

The Person:

• Experienced at handling customer queries
• Must be able to provide excellent customer service
• Timely oral and written communication
• Be professional and flexible
• Be able to resolve problems
• Be driven and positive and able to work effectively under pressure
• Be able to manage multiple tasks
• High level of administration and organisational skills
• Be a team player High level of computer skills including MS Excel, Word and Outlook
• Excellent written and spoken English, (Maths and English GCSE at Grade C or above)

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

Extra information

Status

Closed

Education Level

Other

Location

Burgess Hill

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English