Junior Technical Lead in London

Job description

Tribal are currently recruiting an Associate Technical Lead to join our Cloud Services team in Hessle. With a focus on achieving an outstanding customer experience the Associate Technical Lead support our Technical Leads with technical activities that relate to the implementation and on-going delivery of cloud application services for Tribal’s Higher Education customers.

As an Associate Technical Lead you will focus will be on providing support to customers throughout pre-sales and post-sales processes to ensure customer satisfaction. Working with Sales, Professional Services, Cloud Systems and Technical Architects you will ensure solutions offered achieve and exceed the expectations of the customer.

You core responsibilities also include, but are not limited to, the following:

• Supporting with activities that provide successful installation of core product to customers.
• Provide assistance to Technical Leads during the delivery of cloud application services for both the internal Tribal project team and the customer during implementation and on-going delivery phases.
• Develop strong customer relationships through direct communication with customers and third parties to achieve highest levels of customer satisfaction. Where possible to deliver proactive & preventative customer support activities.
• Provide timely & consistent technical direction to support Implementation Consultants who are engaged in professional services deployments.

• Monitor all customer incidents and service requests and collaborate with support teams to ensure effective and timely resolution.

Since Tribal is a global operation, our services operate 24/7 and there is a requirement for some teams to be available outside normal office hours and/or on call. The role may be required to manage customer plans which include very occasional weekend work or non-core business hours to achieve critical deadlines.

What you can bring to the role:

Applicants will ideally come from a similar customer facing technical role and be passionate about improving customer experience. You should have good understanding of Cloud Technologies, AWS, Azure etc., and some knowledge of Database fundamentals.

You should have expertise in numerous operating systems such as Windows and Linux, and good understanding of database fundamentals. Knowledge of Tribal’s SITS product is highly desirable, but not essential.

Alongside your technical abilities you must be an excellent communicator, be adept at creating strong and lasting customer relationships, and be a natural problem solver.

What can Tribal offer me?

This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class and we believe we give our teams the tools, environment, and training to be world class too.

Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.

To apply please complete our short application form and attach your CV.

Tribal are an equal opportunities employer.

Extra information

Status

Closed

Education Level

Other

Location

London

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English