Here at HeyTalent, we put a stop to bad workdays. We know people look forward to coming to work, they are excited and dynamic, and are supported by leadership every step of the way. We are one team with one simple vision: to make people happy and fulfilled in their careers today so that we are inspired to do it again tomorrow. We do this by being a company that truly looks after its staff. And by being a little bit different from the rest. We have a current requirement for a Customer Service Agent to work at our Head Office in Hartlepool
Applicant Pre-Employment Screening
The Customer Service Agent role will to verify information supplied by candidates on their resumes and applications.
At first stage pre-screening stage for jobs, courses or apprenticeships role.
* Evaluation of candidates aims and ambitions skills and experience and verify right to work.
* investigate the criminal background of candidates when appropriate.
* Employment, Education checks
* Reference checks validation
* Admin support to this function is high volume
* Must be great communicator
* Ideally from recruitment / Hr /Job Coach - background
* Sourcing new applicants via various attraction methods
* managing diaries, calls and candidate relationships
* Contacting, sourcing, developing and working with candidates.
* Identifying new opportunities that match their skills and needs
* Liaise with external agencies when required for candidates
* Establishing and maintaining strong working relationships with all applicants
* Manage enquiries from candidates and provide appropriate support
* Identify and follow up on applicants
* Maintaining and inputting data to ensure effective customer relationship management of all applicants
* Data management of all associated project paperwork.
* Advertise roles
* Manage campaigns and applicant vacancy generation
* Provide feedback to departments on applicants to jobs match/course match
* Advice of next stage in process.
* Sign- post tot the correct teams within the business to go further on their journey with us
General Requirements
* Meet KPI's and targets associated with the role and that of your team
* Always ensure the maintenance of confidentiality and professionalism
* Conduct your role in line with the company values and expected behaviours
Personal qualities:
* Self-motivated
* Excellent Customer Service skills
* Good communicator
* Confident
* Persistence and patience
Perks: Pension, uncapped quarterly bonus scheme, 20 days annual leave, plus bank holidays, day off on your birthday, ongoing sales incentives throughout the year, alongside many weekly incentives.
HeyTalent are passionate about our people and as you increase your skills and you build your customer base; we want you to reap the rewards.
The role is based at our head office in Hartlepool, County Durham
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