Wilmington PLC are looking for an Customer Service Advisor
Administrator / Customer Service / Client Advisor / Client Services Executive
Location: Leicester - LE19 1SU
Salary: £20k
Term: Full Time, Permanent
Why do we want you?
We want you because you are an experienced Administrator with exceptional customer Service abilities and extensive working knowledge of Salesforce or a similar CRM and you're looking for a role with a difference.
In this varied and exciting role within our Promote Team, you will be supporting Accountants in practice across the UK with a number of marketing activities provided by our amazing Promote function. This job role will provide you with a fantastic opportunity to utilise your strong Administration and Salesforce or similar CRM knowledge.
Mercia (part of Wilmington plc) is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide. Over 3000 firms use our file review service and rely on our audit and compliance manuals. More 6000 firms attend our training events and use our online training solutions.
Main Purpose of Role
This amazing job opportunity will provide someone who is looking for variety, with just that, lots and lots of it!
You will be providing exceptional administrative, customer service and Salesforce CRM support all in one job role based within our small but perfectly formed Promote team.
If you're looking for a role that will keep you busy and give you the right level of challenge, this is definitely the role for you.
Our Promote Team are responsible for supporting customers with variety of products. The product portfolio includes things like bespoke websites, apps, social media updates, digital or printed factsheets, newsletters and tax cards to name but a few.
Day to day you will be responding to a variety of customer inquires over the phone, online chat or email. You'll become a subject matter expert with the training we give you so that you are able to provide advice, information or answer queries about the full range of products available.
We like to provide proactive support so you'll also be contacting clients regarding changes to services, chasing renewals and orders as well as getting involved in the complete buying process from initial advice, chasing and taking orders to proof reading products and invoice routines.
If this sounds like something you would enjoy, why not submit an application and our Talent Acquisition Team will get in touch shortly.
Skills and Experience Required
- Experience in the same/similar role
- Experience using CRM
- A professional telephone manner
- Ability to work under pressure
- Attention to detail and be well organised
- Previous administration experience
- Ability to multi-task
- Ability to deal courteously and efficiently with a wide range of people
- An excellent working knowledge of Word, Outlook and Excel
- Knowledge of the accountancy profession is desirable
"We are committed to equality, equality of opportunity and valuing diversity
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