Inbound Customer Advisor - Banking
Interaction Recruitment are currently working on behalf of a dynamic and exciting well-established business and recognisable named business based in Coventry. Our client is based just outside of the city centre and are a global leading provider in financial services, if the below role interests you click APPLY NOW!
You will receive a 6 weeks in-house training in the use of the company's computer systems, which will enable you to help customers with their banking enquiries.
The chosen candidate MUST be able to pass pre-employment screening and security vetting.
Telephone Banking Advsior Key Responsibilities:
Aiding with balance requests, password set up and all general customer requests for information concerning the product
Dealing with all complaints in accordance with the internal complaints procedure
Logging any resolved complaints or escalating and unresolved complaints
Escalating any potential problems and feedback from customers to the management team
Resolution of non-technical queries
Telephone Banking Advsior Key Skills, Knowledge and Experience:
Previous experience of working in a customer service role
Excellent communication skills
Be competent using a PC/keyboard
Be enthusiastic and flexible with the ability to work as part of a team
Hours & Pay:
Monday to Sunday between 8am to 8pm
Salary: £18,150
40 hours per week
Employee Benefits:
A fantastic benefits package!
A competitive salary
Ongoing training and a fast paced
29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)
Peoples Pension scheme
Childcare voucher scheme
On-site canteen
Eye Care Vouchers
Medi Cash Plan (On completion of 6-month service)
If you are interested, please apply now or send your cv to (url removed)
INDCCP
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