Do you have outstanding administrative and customer service skills?
Key Group currently have a fantastic opportunity within their dedicated Broker Support team.
Our team of Broker Support agents are responsible for the following;
Handling inbound calls from brokers to enable telephone account managers to focus on outbound sales calls
Providing excellent customer service and support to more 2 life business customers
Provide support as required to telephone account managers in managing active enquiries or KFIs
Liaise with appropriate more 2 life operations areas to resolve broker queriesPrincipal Accountabilities
To be responsible for the management of your own workload
To adhere to agreed service standards
To keep up to date and conversant with lending criteria, products and special schemes and convey this accurately to brokers over the telephone.
To develop and maintain business relationships with key partners
To support the sales and new business application processes including use and understanding of the broker portal and DPR admin systems.Keywords: Broker Support | Customer Service | Admin | Processing | Compliance | Finance Admin
Essential Skills
Experience
Five GCSE's (or equivalent) at Grade C and above - to include Maths and EnglishPersonal Qualities / Competence
Strong administration and telephone handling skills
Excellent PC and keyboard skills
First-class communication skills, both written and verbal
Commitment to maintaining accuracy and attention to detail, ensuring work is of the highest quality
Highly motivated and co-operative
Ability to work well individually or as part of a team
Be driven by customer service and going the extra mile to deliver exemplary service
Possess a working knowledge of mortgage processing and lending criteria
Ability to work under pressure
Handle all enquiries in a professional, positive, and prompt mannerDesirable Skills
Experience of working in the Financial Services industry is preferred.
About Company
Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group
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