Job description
Behaviours and Competencies - Define scope and requirement
- Review possible solutions
- Presenting recommendations
- Required to support commercial analysis and business case generation as required from IT to support future projects and initaives
- Isolating key issues and formalating resolutions to problems.
- Achievement of personal development objectives
- Responsible for all International 3rd line IT incidents/problems and resolution
- High levels of personal integrity when conducting the professional affairs of the business when dealing with sensitive and confidential data relating to risks and costs
- Calmness and clarity of thought while under pressure
- The ability to uphold the goals and culture of the business
- An understanding of strategic business objectives and the ability to drive results toward those objectives
- Openness to, and the ability to deal with, rapid change in business needs, processes and technologies
- Have a full driving licence
Key interfaces and relationships:
- Analysts
- Wider IT department
- External 3rd party providers
- Cross functional projects teams
- Department leads liaising with Retail
- Retail Management
Key Accountabilities/Responsibilities/ Actions:
- Worth with Project owners to plan and execute projects, ensuring that teams have appropriate requirements, direction and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that project remain on target to meet deadlines
- Work with Project teams to understand the system functionality and non-functional requirements for all business areas
- Collaborate with the Business Engagement team to ensure IT portfolio maintained
- Ensuring that changes are appropriately tested and managed through the Change Control Process, working with the change and transition team
- Acting as an incident manager if International application issues are encountered
- Working with external vendors to ensure change is delivered on time and incidents are resolved quickly.
- Representing the IT Department as required at project and other meetings.
- Arranging system downtime where necessary to upgrade or housekeep the systems as appropriate
- Performing briefings to business colleagues and IT Management as required on project works and systems changes.
- Work with IT colleagues to reduce repeat calls.
- Provides support in a customer service oriented manner to internal users
- Gathers requirements from internal departments for changes to application portfolio
- Must readily comply with departmental and country-wide policies and procedures
- Related special projects as assigned
Need to know:
- A minimum of 3 years’ experience in a fast-paced Retail IT Environment
- Development and implementation of processes and policies
- Experience of working with business colleagues in a pressured environment
- Two plus years customer service experience/technical support.
- Can manage relationships with external vendors and support partners
Overview of main duties:
- Working with requirements
- Managing small projects
- Capturing changes
- Testing scenarios
- Support activities -
- 3rd party suppliers - IT provider or Payroll providers for integration purposes
Experience looking for:
- Comfortable with challenging back
- BA experience desirable
- Technical experience needed
- IT Support Background - such as previously a technician or BA Or Data Analyst
- Experience of working with different mythologies - agile and waterfall
- Data modelling and definition of algorithms with software, scripts and/or techniques
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Walsall
- Working hours per week
- 4 - 40
- Type of Contract
- Full Time Jobs
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Walsall | Training Jobs | Full Time Jobs | Other
