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IT Service Delivery Manager in Bournemouth

IT Service Delivery Manager

Job description

360 Recruitment are currently recruiting for a Service Delivery Manager to join a leading IT reseller.This role will be based on a leading dynamic, highly skilled IT Service Desk.

The client is focused upon SME to Enterprise-level organisations and boast an extensive established corporate client base throughout the UK

They are looking for someone with Service Management / Incident Management experience.

Main Responsibilities:

  • Initiate new customers into the POD by managing programme of service initiation tasks
  • Manage projects to service desk handovers
  • Maintain schedule of proactive maintenance tasks for each customer within POD
  • Manage delivery of proactive maintenance campaigns
  • Identify, review and coordinate implementation of service recommendations
  • Manage change control of customer documentation / runbooks
  • Maintain regular communication with customers during P1 critical incidents
  • Write customer (p1) reports for critical incidents
  • Liaison with Account Managers on incident history/progress
  • To manage customer complaints improvement activities and maintain customers at risk profile
  • To ensure POD is performing to SLA requirements
  • To manage customer escalation profile
  • To manage Assets and Warranty renewals for all customers within POD
  • Proactively monitor support incidents
  • To Manage monthly write offs

Key Attributes:

  • Excellent written & communication skills
  • Extremely organised and self motivated
  • Understanding of IT Service Management principles
  • Ability to work to SLA requirements
  • Ability to forge strong client relationships
  • Embrace flexible working
  • Team player
  • Ability to work under pressure and to tight deadlines

Experience / Qualifications:

  • ITIL
  • Demonstrable experience of IT service management

Hours of Work:
Monday to Friday 8.30 -5.30pm

Out of hours - On Call - 1 week in 7

For 1 week, taking the P1 Updates out of hours, when required and done remotely

Salary is between £30,000 to £40,000 basic + KPI/Team Bonus £400 per Bonus

Office Locations are Leeds or Poole.

Now is an exciting time to be working with our client as they are working with new technologies, new markets and new solutions driving them forward

If you feel this role is of interest to you please contact a member of the 360 team

Extra information

Education Level
Working hours per week
4 - 40
Type of Contract
Full Time Jobs
Profession Sub-category
Full UK/EU driving license preferred
Car Preferred
Must be eligible to work in the EU
Cover Letter Required

Bournemouth | Training Jobs | Full Time Jobs | Other

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