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Customer Service Advisor in Bristol

Job description

Immediately Available Temp-to-Perm Customer Service Advisors vacancies based in Central Bristol. Hours of work are Monday to Friday 9am-5pm and the roles are initially working from home (with all IT equipment provided)

Client Details

Our client, a stable division of the NHS are looking are looking for immediately available Customer Service Advisors to join their team on a Temp-to-Perm basis

Description

Duties and responsibilities of the Customer Service Advisor include, but are not limited to;

  • To work as part of a team to ensure an optimum service to customers at all times
  • To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters
  • Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
  • To set and manage realistic expectations with customers
  • To manage high volume of calls
  • To create, update and close records in databases (CRM)
  • To follow communication procedures, guidelines and policies
  • To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
  • To provide accurate, valid and complete information by using the right methods/tools
  • Work with customer service manager to ensure proper customer service is being delivered

Profile

The ideal candidate for the role of Customer Service Advisor will possess;

  • Able to work from home and have access to internet
  • The ability to work with efficiency and accuracy in a fast-paced customer driven environment
  • Passionate about customer service excellence
  • Customer focused and ability to adapt/respond to different types of characters
  • Highly motivated by targets and ability to overachieve goals and targets
  • Excellent telephone manner
  • Able to deliver sometimes difficult messages with tact and sensitivity
  • Able to confidently and succinctly manage expectations of callers
  • Confident, with excellent listening skills

Job Offer

The successful candidate will benefit from a stable Temp-to-Perm role working Monday to Friday 9am-5pm. The role will initially be working from home. All necessary IT equipment will be provided.

Extra information

Status
Closed
Education Level
Other
Location
Bristol
Working hours per week
4 - 40
Type of Contract
Temporary Full Time
Profession Sub-category
Training
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English

Bristol | Training Jobs | Temporary Full Time | Other

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