Job description
Immediately Available Temp-to-Perm Customer Service Advisors vacancies based in Central Bristol. Hours of work are Monday to Friday 9am-5pm and the roles are initially working from home (with all IT equipment provided)
Client Details
Our client, a stable division of the NHS are looking are looking for immediately available Customer Service Advisors to join their team on a Temp-to-Perm basis
Description
Duties and responsibilities of the Customer Service Advisor include, but are not limited to;
- To work as part of a team to ensure an optimum service to customers at all times
- To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters
- Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
- To set and manage realistic expectations with customers
- To manage high volume of calls
- To create, update and close records in databases (CRM)
- To follow communication procedures, guidelines and policies
- To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
- To provide accurate, valid and complete information by using the right methods/tools
- Work with customer service manager to ensure proper customer service is being delivered
Profile
The ideal candidate for the role of Customer Service Advisor will possess;
- Able to work from home and have access to internet
- The ability to work with efficiency and accuracy in a fast-paced customer driven environment
- Passionate about customer service excellence
- Customer focused and ability to adapt/respond to different types of characters
- Highly motivated by targets and ability to overachieve goals and targets
- Excellent telephone manner
- Able to deliver sometimes difficult messages with tact and sensitivity
- Able to confidently and succinctly manage expectations of callers
- Confident, with excellent listening skills
Job Offer
The successful candidate will benefit from a stable Temp-to-Perm role working Monday to Friday 9am-5pm. The role will initially be working from home. All necessary IT equipment will be provided.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Bristol
- Working hours per week
- 4 - 40
- Type of Contract
- Temporary Full Time
- Profession type
- Training
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Bristol | Training Jobs | Temporary Full Time | Other
