Customer Service Executive in Exeter

Job description

Cathedral Appointments is looking for an experienced Customer Service Executive for their client who is a leader in their field. The key focus of this role is to ensure customers have the best possible experience of our client’s products and services and transform them into customers for life. As a member of the customer service team, you will be required to build positive relationships with both individual and business customers.

Responsibilities:

• Ensuring customer contact is dealt with in line with the KPI’s, such as answering telephone calls and emails within expected time constraints.
• Ensuring ownership of customer engagement, communication and complaints, from the first point of contact until resolution.
• Engaging in customer dialogue and actions which will inform and drive best practices, and continue to meet evolving customer needs
• Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency
• Proactive management of customers’ experience post installation, to ensure that customer delight is nurtured and further cultivated

Requirements:

• Relevant and significant (at least two years) Customer Service experience.
• Proficient in MS Software suite
• Familiarity working with both business clients and consumers
• Excellent written and verbal communication skills.
• Detail oriented and analytical.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

My client is looking for someone who is happy to do shift work between the hours of 8am-7pm Mon-Fri and also work one in three Saturdays. This position would suit someone who thrives in a busy role, is customer driven and is seeking a role working for a growing business. Our client offers a great working environment and competitive salary for an experienced candidate.

Please note that due to the volume of applications that we deal with, if you haven’t received a response within 3 days of your application, then unfortunately on this occasion you won’t have been successful.

Keywords: Customer Service jobs Exeter, Customer Service Executive jobs Exeter, Customer Account Jobs Exeter, Client account jobs Exeter, Account Manager jobs Exeter, Customer Service administrator jobs Exeter.

Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.

If you have the skills and experience stated, please apply NOW!

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.

Extra information

Status

Closed

Education Level

Other

Location

Exeter

Working hours per week

4 - 40

Type of Contract

Full Time Jobs

Profession type

Training

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English