Income Advisor
Birmingham
£20,917 - £24,295 per annum
Permanent, Full Time (37 hours per week)
Work pattern: Monday to Friday 8:00am to 6:00pm
Our client is brave, ambitious and honest!
This is a great opportunity for you to join one of the UK's most trusted social housing providers.
Our client owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but they provide more than housing - their homes are a foundation for life.
They are proud to be an organisation which deals directly with the consequences of their housing crisis by providing homes for people who can't access them on the market.
They are a not-for-profit organisation and a registered charity. All the money they make goes back into improving their homes and services and building new homes so that they can help more people.
Working for them not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.
It doesn't matter which function you work in, being part of their team will give you the chance to play your own part in making a very real difference to people's lives.
To join them you will have the ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the business as a whole. You'll be positive, optimistic and solutions-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to their customers and colleagues.
Joining a fantastic team who deliver high quality, resolution focussed service for their customers and colleagues, the successful candidate will demonstrate that they can put their Citizens first. Can you do that?
* Are you committed to delivering the best outcomes for people?
* Do you have a positive mind-set?
* Does feedback inspire you to be better?
* Do you thrive when working in a team?
Demonstrating a positive attitude and excellent customer service skills, you will have the ability to work within the Central Income team to provide a proactive income collection and arrears management service to ensure performance targets are achieved.
You will be expected to deliver excellent customer service to both inbound and outbound customer contacts whilst encouraging payment on time. A part of the role will involve supporting the local income team to achieve income collection targets.
To succeed in the role you will need to have the ability to record data in a methodical and accurate manner. You will have excellent communication skills to tackle difficult issues, be able to work effectively as part of a team with the ability to work without close supervision.
So, if you think you have the technical know-how and can demonstrate the people skills they're looking for, they really want to hear from you.
Our client is committed to diversity and inclusion, encouraging flexible working where appropriate and positively welcome applications from everyone.
This post is subject to a Basic DBS check (Disclosure and Barring Service)
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