Training Delivery Manager in Luton

Job description

Reporting to the Head of Training for the Northern Region Airlines, the Training Delivery Manager is responsible for the coordination and management of the Flight Operations Training department administrative function including the Training Delivery Hub.
 

The key output of the role is to proactively develop and implement a range of strategies to ensure the Flight Operations Training Managers are coordinated and prepared to deliver and exceed the Airline and Flight operational objectives. You will also be responsible for overseeing the departmental budget.
 

This opportunity is offered on a Fixed Term Contract basis.
 

Applications close 19 February 2021
 

How You Will Make An Impact 
There are many ways for you to get involved:

 

  • You’ll be responsible for the oversight and management of procedures to ensure the effective and efficient coordination of training for TUI Airways
  • Co-ordinate, report and publish the departmental audit programme to ensure regulatory and internal compliance. You will ensure on going assessment, monitoring and support to ensure the application of these procedures across all the training functions
  • As an active member of the TUI Airways Flight Operations Training team you’ll implement the policies and procedures to ensure efficient and effective delivery of all aircrew training by motivating, leading and influencing key stakeholders 
  • You will provide the management and oversight of the TUI Training Centres and their staff. As the line manager for the training centre administrators you’ll ensure that the centre tasks work effectively and efficiently
  • The Training Delivery Hub is a shared service supported by two coordinators providing administrative resource to the training team). You will be the line manager for the coordinators (one of whom may be an apprentice) and also need to work closely and collaboratively with both the Instructor Manager and Examiner and Standards Manager who will provide much of the tasking for the Hub
  • Leading by example, you will create and implement robust procedures to support the efficient delivery of training as well as measuring and reporting on the key outputs for the department
  • Ensure regulatory compliance through appropriate maintenance of regulatory changes to continuously improve aircrew performance standards
  • Leadership qualities for this role are vital to underpin key stakeholder relationships for the airline ensuring accountability and credibility for the Flight Operations department whilst promoting an open, honest, one team culture to enhance employee engagement and deliver the highest levels of safety and customer service across the department
  • Work closely with the rest of the managers in Flight Operations to ensure TUI Airways training policy, design, co-ordination, delivery and maintenance of standards is aligned with the business objectives
  • Deliver innovative and creative engagement solutions to create a cohesive and standardised community across multiple locations within the UK and will provide coordination and direction for the Training Managers to help them engage with the Group safety values and behaviours. The culture should embrace the customer service requirements of the pilot & cabin crew roles as well as demonstrating a “Just Culture” in all safety matters
  • Encourage a culture where people can constructively challenge the status quo looking for ways to do things better, faster and cheaper. You will assess the impact of new initiatives from a regulatory, process and risk perspective while assisting with the maintenance of additional training requests and the commercial impact of any additional training
  • Maintenance, reporting and analysis of the departmental budget must be upheld, and anomalies highlighted to both the training managers and key stakeholders will ensure financial robustness for the department
  • You will deputise for the Head of Training or Flight Operations Training Managers at Airline meetings as required
  • In all of this you will ensure you maintain and manage close working relationships with the other members of the TUI Airways airline team, directorates and across the Group.
     
  • What You Will Bring 
    There is more than one way to the perfect fit – here are some of the ideal things:

     

  • A proven track record in managing & coordinating a department with leadership experience – whilst aircrew training would be an advantage this is not essential 
  • Have the ability to operate with multiple business customers and manage key stakeholders 
  • Proven financial acumen to prepare and support business cases and financial reports
  • A skilled communicator with the proven ability to influence, partner with senior leaders, develop a strong network of contacts throughout the industry and gain support and commitment from line managers and employees across the business
  • Proven ability to employ analytical tools to measure, manage and provide data to improve pilot and cabin crew performance 
  • Ability to think commercially and strategically whilst ensuring full regulatory compliance is achieved and maintained 
  • A self-motivated leader who takes the initiative and works collaboratively with a track record of motivating and developing others 
  • A logical thinker with the ability to generate ideas and alternatives 
  • Demonstrable ability to clearly articulate concepts and arguments verbally and in written documentation 
  • Confident with Microsoft Office tools including Word, Excel and Powerpoint
  • TUI and you

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Private Medical Insurance, single cover with option to add dependants
  • Permanent Health Insurance
  • Pension scheme, life assurance and options to buy shares
  • TUI is the UK’s largest tour operator, our key brands include TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Our airline is the country’s third-largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 6 million customers each year. We’re on a journey towards a more digital, connected and integrated future. But we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives and it’s our unique colleagues that will shape the future of travel.

    At TUI, we know people are as diverse as the destinations we send our customers to. ​Just as travel is about exploration, we are on a continuous journey to make our work culture more inclusive.​ Spending time with us, whether you are at work or on holiday, enables you to relax and be yourself in a safe environment. ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
     

    Extra information

    Status
    Open
    Education Level
    Other
    Location
    Luton
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    27-01-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    Customer Service Jobs | Casual / Part Time Jobs | Other

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