Salesforce Operations Manager (DevOps) - (Part-Time, Job-Share and Full-Time) in Fareham

Job description

Salesforce Operations Manager (DevOps) - (Part-Time, Job-Share and Full-Time)

Location: Fareham/Swindon

The opportunity:

Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for application development, DevOps practices and innovation. The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work.

An exciting opportunity has arisen to join the DevOps Salesforce team as a Salesforce Operations Manager within IT at Zurich. You will work within an Agile framework alongside our business teams, business analysts, admins and developers to ensure the smooth running of our five Salesforce orgs.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

Job description:

If you want to grow, enhance and mature an expanding team to provide operational support to the Zurich Salesforce enterprise platform, to contribute objective insight and technical expertise to the applications, systems and processes that are transforming Zurich through its online digital services, and mature Salesforce DevOps and Agile practices to deliver increasingly business-focused consultation and support, you could be part of an award-winning and rapidly growing DevOps team.

You will be a seasoned Salesforce Professional with experience in people and stakeholder management, meeting the operational requirements of multiple lines of business, translating defects, incidents and problems into requirements and resolutions, shaping and informing solution design and architecture, and initiating and presenting recommendations based on analysis in order to influence decision making within multiple lines of business and across a diverse portfolio of demand.

This opportunity is no ordinary Salesforce Operations Manager role – Zurich has positioned Salesforce as a strategic technology with five Salesforce Orgs covering Service Cloud, Sales Cloud, Vlocity and Nonprofit. You will gain a broad range of Salesforce experiences across multiple lines of business, portfolios and projects.

We are looking for enthusiastic, proactive, confident self-starters who thrive in a fast-paced environment to join our highly successful DevOps team. If you are interested in working in a dynamic and challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just click "Apply online".

Your skills and experience:

  • You will have Salesforce certifications ADM201.
  • Experience in people management
  • Experienced in translating business demand into requirements.
  • Experience in managing competing demands, from demanding stakeholders in a frenetic environment.
  • Have Service Cloud, Sales Cloud and/or Vlocity experience.
  • Great interpersonal skills, and good written and oral communication skills – being able to talk directly to customers to understand change and configuration requirements.
  • Enjoy problem-solving and think logically.
  • Work collaboratively with the business to turn ambiguity into requirements.
  • Contribute to working in a diverse team with different backgrounds and skills.
  • Take responsibility for a piece of work from start to finish.
  • Enjoy providing a supportive environment to growing people and a team to deliver first-class operational and development support.
  • Desirable:

  • Salesforce Certified Advanced Administrator.
  • Salesforce Certified Platform Application Builder.
  • Salesforce Certified Platform Developer 1.
  • Experience of using JIRA.
  • The reward:

    As well as a competitive salary we also offer an excellent lifestyle benefits package which includes –

  • 12% pension
  • 25 days holiday plus an additional 3 volunteering days
  • Annual company bonuses
  • Contribution to medical cover
  • Discounted technology offers
  • Virtual GP appointments
  • Discounted gym membership,
  • Free flu jab
  • Discounted gadget insurance 
  • At Zurich, we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

    Who we are:

    With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

    You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    Further information:

    At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

    Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

    With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

    We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

    We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

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