Our local client seeks a new member of staff to join their Customer Services team. This exciting role would suit someone who has previous Customer Services experience who is looking for development and future progression.
As the Customer Services Assistant, you will:
* Identify and assess customers’ needs to achieve satisfaction
* Manage incoming calls and online webchat
* Assist with placement of orders, refunds and exchanges
* Resolve product/service problems by clarifying customer enquiries
* Compile reports on overall satisfaction
You will be working in the Head office of a well-respected company who have a long-term vision to research and develop products and offer technical services and consulting.
The ideal applicant will be educated to A’ level standard or above and will have a good working knowledge of M/S Office, CRM systems and databases with an aptitude to learn new systems.
This role is an excellent opportunity for someone who is keen to work for a company that is forward thinking and is looking for the opportunity to progress.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Suitable applicants for this role will be contacted. If you do not hear back within 4 working days, unfortunately you have been unsuccessful on this occasion. Please continue to view the website for alternative opportunities.
Champion Recruitment acting as an Employment Agency in respect of this Permanent opportunity
Role: Customer Service Advisor
Job Type: Permanent
Location: Eynsham, Oxfordshire,
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