Customer Service Advisor – Queries - 6 month contract
What we’re looking for:• An expert working knowledge of customer management practice• Customer service and relationship management skills to deal with external customers on sensitive issues• Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk• Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act)
Skills that will help you in the role:• Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built• Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact• Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives• Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence
Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre.
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