Professional Services Delivery Manager, Google Cloud in London

Professional Services Delivery Manager, Google Cloud

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Professional Services Delivery Manager, you will lead a regional technical team of field engineers. You will work closely with regional leads to accommodate the demand for skills, to provide technical leadership across the region, and to mentor a growing team.

You'll have the opportunity to succeed while working in small, highly-performing teams and bringing your demonstrated leadership acumen to a team responsible for ensuring the best experience for customers moving to Google Cloud. You and your team will be responsible for providing technical solutions, managing relationships with our customers' technical staff, and generally enabling our Google Cloud partners. More than just providing excellent support to our partners and customers, you will identify hard problems and develop permanent, elegant solutions.

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

Responsibilities

  • Manage and grow a team of Strategic Cloud Engineers and Technical Consultants.
  • Consult with customers on technical issues based on in-depth product and technical knowledge.
  • Develop technical tools and assets. Document reproducible solutions for customers and partners.
  • Provide highly technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.
  • Travel up to 30% of the time.

  • Minimum qualifications:

  • Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent practical experience.
  • Experience in technical consulting and/or project/program management in corporate IT, professional IT services, or product development.
  • Experience with relevant cloud technology in infrastructure, application development, data, and/or DevOps.

  • Preferred qualifications:

  • Experience leading global and/or distributed teams, with a focus on coaching/mentoring, and developing team members.
  • Experience in leading IT implementations, IT support, deployments, and/or business development activities.
  • Technical experience with Web technologies. Experience in analysis of relational data using database management systems.
  • Experience in people management/business leadership, with excellent organizational, analytical/influencing skills, and effective written/verbal communication/presentation skills.
  • Ability to thrive in evolving/ambiguous environments. Ability to work in a cross-functional and geographically dispersed team.
  • Extra information

    Status
    Open
    Education Level
    Other
    Location
    London
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    05-02-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    London | Customer Service Jobs | Casual / Part Time Jobs | Other

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