Set-Up and Delivery Manager (BTEC Internal Assessment) in London

Job description


About us

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve. Pearson is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO).

About the Role

At Pearson, we are Brave, Imaginative, Decent and Accountable. We work on a variety of projects, products and services to create and maintain an excellent assessment and content experience for our learners. The Set-Up and Delivery Manager (BTEC Internal Assessment) will be accountable for the accurate setup and delivery of the associated ‘quality assurance’ processes to ensure accurate and valid results. The post holder will have a thorough understanding of assessment and quality assurance methodology, including operational factors and systems that could affect delivery in centres.

Key Accountabilities

Internal Assessment ‘Quality Assurance’ activities

  • Timely set up and delivery of robust quality assurance processes

  • Ensuring internal and external teams and stakeholders understand the purpose and processes of quality assurance set up and delivery

  • Support the design and implementation of quality assurance processes and relevant guidance for all stakeholders (internal stakeholders, centres, learners where appropriate)

  • Ensuring quality assurance are operationally viable, customer appropriate and satisfy regulatory and other stakeholder obligations. To contribute positively to any discussions on quality assurance, detailing the implications of processes and offer solution-focused ideas.

  • Ensuring relevant quality assurance procedures, policies and Centre Assessment Standards Scrutiny (CASS) strategies are up to date, working with relevant teams and stakeholders to share, implement and offer support.

  • Support the development and delivery of continued improvement for quality assurance models, processes and related documentation.

  • Delivery of the Performance Management process for Standards Verifiers across all relevant suites of qualifications

  • Set up and delivery of training and standardisation policy and approach for standards verifiers for relevant suites of qualifications ensuring the workforce have the relevant skills, knowledge and expertise to verify Pearson qualifications.

  • Support and deliver the closure of SV reporting prior to results day

  • Support with public communications, ensuring communications are accurate, informative and timely

  • Effective budget management associated with the quality assurance processes.

  • Effective management of Assignment checking services (ACS)

  • People

  • Deputise for Head of BTEC Assessment

  • Will value the needs and rights of others

  • Representing Pearson and the department at internal and external meetings.

  • Customer Service

  • Will “Think customers first” to ensure a great customer experience

  • Ensure accurate and timely responses to customer queries, leading by example, and being an active listener

  • Will review query trend data and seek department-wide improvement to customer experience

  • Will service internal colleagues in line with set service levels

  • Data Management

  • Monitor and report against key performance indicators, including analysing reports, and taking relevant action where needed

  • Effective management of budget and resources

  • Will escalated issues or potential issues to the relevant working groups to ensure secure delivery of external assessment processes.

  • Quality Management

  • Effective project management/tracking, on behalf of the team, for assigned activities, including:

  • Approach to QA

  • SV training

  • SV forecasting and allocation

  • Guidance documentation (centre and Standards Verfiers)

  • Business calendar

  • Risk management

  • Continual Improvement

  • Improve, simplify and document processes

  • Relationship Management

  • Managing positive relationships with business partners and customers

  • Working closely with relevant teams and establish themselves as the principal point of contact for quality assurance policies and procedures

  • Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

    We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

    The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


    Key Skills, Behaviours and Experience

    The post holder will:

  • Be an excellent team player

  • Be able to influence others, including those not in their team/reporting line

  • Be able to learn quickly, be curious and imaginative

  • Have assessment or content creation experience

  • Be able to thrive in a high-pressured and regulated environment

  • Have project management capabilities

  • Be resilient and not afraid to make decisions based on key pieces of information

  • Be comfortable to use new technology to improve the learner experience

  • Be able to communicate accurately and effectively

  • Be able to work flexibly to meet the needs of the assessment cycle

  • Qualifications

    The postholder will:

  • Hold a degree or other relevant qualification or experience.
  • Role location : This is a remote working position until at least summer 2021 where the role will locate back to a Pearson London office location.

    To apply to the role, please submit an updated CV and cover letter.

    Due to a high volume of applications we will be reviewing applications and scheduling interviews reguarly. We therefore encourage applications to be submitted as soon as possible.

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    London | Customer Service Jobs | Casual / Part Time Jobs | Other

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