Delivery Assurance Manager in London

Job description

Who are we?

Hyperoptic is the UK's hyperfast broadband network. Founded in 2011 to shake up the UK broadband market, we're leading the way in full fibre technology. With hyperfast speeds 12x faster than the UK average, and rated excellent on Trustpilot, we're changing the way people are experiencing broadband.

Ranked in The Sunday Times ‘Tech Track' 100 fastest growing technology companies for the fourth year running, winners of ‘Best Superfast Broadband' provider for six years in a row at the ISPA Awards, as well as ‘Best Customer Service' and ‘Best Business ISP' in 2019.

We are looking for a Delivery Assurance Manager who goes beyond the expected. We believe in working smarter, together, meaning we work collaboratively to find smart solutions that balance agility and excellence. Our team stays focused by rising to the challenges of a fast-paced environment while remaining focused on what's important. Our people passionately strive for excellence by paying attention to detail and working for continuous improvement. In short, we're looking for a Delivery Assurance Manager who demonstrates our values. Does this sound like you?

What will you be doing?

  • This is a key role in the network Access Build department working directly to the Head of Fibre Delivery. You will be an expert at building and maintaining complex delivery plans for Hyperoptic Delivery teams and Business Partner deliverables. You will have a well-rounded understanding of Network technologies principles ideally PON networks and the use of PIA.
  • Fibre Infrastructure Delivery: Full management of Hyperoptic's Hyperzone delivery plans covering scope associated with feeder, cluster distribution which in turn drives the completion of ‘Homes Passable'
  • Fibre Infrastructure Delivery: Full management of Hyperoptic's Hyperzone delivery plans covering scope associated with feeder, cluster distribution which in turn drives the completion of ‘Homes Passable'
  • Civil Engineering / HZ engineering : To prepare and maintain utilisation of the engineering force within Hyperoptic internal scheduling departments. Ensuring that delivery and resource plans are bought into by key stakeholders eg AFIM, HZ PM, Co-ordinators and Field teams.
  • Forecast: To build and maintain the forecast of homes passable units in conjunction with the prioritization as agreed with the HZ programme. Management of fibre deployment to the customer premises locations to achieve ‘Homes Passable vs targets and to report on both
  • Stakeholder Engagement : work with the Hyperzones programme team on delivery progress and key KPIs
  • What are we looking for?

  • Driven : Ownership, Enthusiastic, self-motivated individual, willingness to work within a team
  • Communication : Excellent communication and interpersonal skills. The ability to communicate in both written and verbal forms to all levels in a friendly and professional manner.
  • Reliable : Do what you say you will to other members of the team or senior management. The ability to get the job done. Be a leader
  • You will be a self-starter with a well-honed project and programme management background able to deal effectively across organisations and externally into sub-contractor / Business partners
  • We're committed to providing equal opportunities to all applicants and employees – in fact this is at the heart of our company culture and values. We welcome applications from candidates with diverse backgrounds.

    Extra information

    Status
    Open
    Education Level
    Other
    Location
    London
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    06-02-2021
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    No
    Car Preferred
    No
    Must be eligible to work in the EU
    No
    Cover Letter Required
    No
    Languages
    English

    London | Customer Service Jobs | Casual / Part Time Jobs | Other

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