Due to continued growth my client is seeking an experienced and hands-on Customer Service Advisor to join their expanding team. The successful applicant will become a key member of a very busy customer support team and will be given the opportunity to develop within this local business.
We are seeking a self-starter who is confident in managing a range of customer service and after sales enquiries. You will speak with multiple customers and will be responsible for prioritising and effectively managing your own workload.
We are seeking a dependable and enthusiastic individual with a positive attitude and an eagerness to learn.
You will be working alongside a fantastic team and with an exciting product range!
Due to the requirements of this role, a minimum of 2-3 year’s customer service/support experience in a similar role is essential to be considered.
* Provide support to customers both over the phone and via email.
* Manage a range of aftersales enquiries, offering an efficient and practical resolution.
* Manage website enquiries.
* Confidently liaise with customers throughout the order cycle, offering support and assistance when required.
* Build strong working relations with customers and internal teams.
* Collectively work towards team targets and business goals.
* General administration.
* The ability to take ownership of tasks.
* Able to organise and prioritise a busy work load.
* An individual who can use their initiative and identify resolutions and new ways of working.
* A team player – this is a fantastic opportunity to join a great group of people and really become a key member of this growing business!
What’s in it for you?
* A modern and relaxed working environment.
* Free on-site parking.
* Genuine career opportunities for those looking to further their careers.
* To be part of a fun and driven customer support team.
Working hours are Monday to Friday. For more information, please apply or get in touch directly
Role: Customer Service Advisor
Job Type: Permanent
Location: Peterborough, Cambridgeshire,
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