Job description
Remote working Customer Service Advisor - Census 2021
Cheshire - Ellesmere Port £8.72 per Hour Temporary Customer Service Job Reference ONSLiv13
Hours: Monday-Friday - Hours between 8am-8pm (must be flexible on all potential shifts within these hours)
P/T morning and afternoon shifts available
Saturday-Sunday - Hours 8am - 1pm
Pay Rate: Hourly rate of £8.72 p/h 37.5 hours
Working on behalf of Serco on the 2021 Census you will be based at home with IT equipment provided, to be collected from a close location.
You will be responsible for taking inbound calls from the public and guiding them through the process of the capture of personal data.
A successful Customer Service Representative will ideally have:
Excellent customer service skill A friendly approach & bubbly personality. The ability to empathise with the callers while maintaining professional standards An ability to take ownership of queries and the desire to achieve a resolution on every call Accurate capture of personal data Experience in dealing with a high volume of calls from a varied customer group. Excellent Keying/Listening & Data Inputting skills. Ability to navigate around a PC comfortably A good record of punctuality. Resilience and good work ethic. Understanding of and adherence to the company policies and procedures Inbound calls - primarily dealing with general customer queries plus personal data capture. There may also be some limited outbound calling (not sales) Some staff will also be required to multi-skill across webchat/SMS/email Weekend work: Will be open on Sunday 21st March and you must be available to work You will require a current or new DBS certificate.
If you believe you have what it takes to be a customer service representative, then we would love to hear from you.
Extra information
- Status
- Closed
- Education Level
- Other
- Location
- Cheshire
- Working hours per week
- 4 - 40
- Type of Contract
- Casual / Part Time Jobs
- Profession type
- Customer Service
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
Customer Service Jobs | Casual / Part Time Jobs | Other
