Project Delivery Specialist in Surrey

Job description


Project Delivery Specialist


Competitive Salary + Benefits Package

We currently an excellent opportunity available to join a newly created project delivery team for Computershare Communication Services.

If you’re looking to progress your career by playing an instrumental role in the delivery of specialist bespoke communication projects, whilst also supporting the implementation of brand-new project delivery processes then this could be the role for you.

About Computershare

Founded in 1978, Computershare employs over 12,000 people across the globe, providing services in over 21 countries to more than 16,000 clients. With a market capitalisation value of over $7 billion, Computershare has a group turnover of over $2 billion per annum. A global market leader in transfer agency and share registration, employee equity plans, proxy solicitation, mortgage/loans services and communications, we also specialise in a range of other diversified financial and governance services and are a trusted partner of the UK Government.

Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.

Our vision is to leverage our global network, specialised technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry. As the perfect partner for organisations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors.

We have three key values that drive everything we do:

Certainty  – Count on us to deliver every time

Ingenuity  – Look beyond today’s problems to find tomorrow’s solutions

Advantage  – Unlock your competitive advantage

About Computershare Communication Services

Computershare Communication Services (CCS) is a global provider of integrated communication solutions and supports its clients to better connect with their customers and stakeholders through print, digital and mobile delivery channels. 

Partnering with more than 1,000 companies across UK and Germany, CCS delivers integrated communication solutions that increase customer engagement and achieve operational efficiencies. Through CCS’ consulting services and integrated technology platform, CCS offers a suite of multi-channel solutions for outbound and inbound communications. CCS has key operational centres in both Bristol and Munich, Germany. 

Main Purpose of the Role

Reporting to the Project Delivery Team Manager of a newly created specialist function, this role will be responsible for the delivery of discrete delivery events including; Our largest/most complex Client Change Management, Improvement and technical upgrade (or technical debt clearance) and Share Plan Participant Engagement Campaigns. Typically, the role holder will specialise in one of the delivery types but aim to cross train across at least two.

Key Responsibilities

  • Deliver projects in line with CCS process methodology
  • Confirm and document a clear work scope, building on the statement of work received from the Sponsor.
  • Brief and work with the delivery teams and external suppliers to ensure they fully understand scope, prioritise effort and provide planning input.
  • Establish a work breakdown structure (backlog) and plan to deliver required outcomes and clarify timings required for customer inputs.
  • Supporting Business Analysts, when engaged, to capture customer requirements within a functional specification document.
  • Tracking progress against estimated costs and reporting variances.
  • Establishing a risk log and proactively managing actions to mitigate risks, escalating as necessary.
  • Establishing an issue log and proactively managing actions to reduce the impacts, escalating as necessary.
  • Work collaboratively with internal stakeholders such as CTS to ensure that their involvement and dependencies are effectively managed.
  • Work collaboratively to ensure that resources are planned/forecasted.
  • Compliance with CCS Project governance processes with evidence to show effective; Launch meetings, use of standard templates and information sharing/filing, project closure meetings and review, status reporting, Risk and Issue Log usage, Demand management system usage.
  • Essential Skills & Experience

  • Strong stakeholder or transferable client management skills
  • Ability to follow set processes and project methodology
  • Strong prioritisation and organisational skills.
  • A logical mind with an ability and interest in systems and system logic.
  • Numerate and articulate with GCSE B or above in English and Maths or equivalent.
  • Strong communication skills, with the ability to articulate information clearly and concisely both verbally and in written format.
  • Good commercial awareness with a clear understanding of time, cost & quality as well as revenue and profitability.
  • Ability to work with people of different levels of seniority and with different skill sets.
  • Experience of managing small to large scale projects advantageous
  • Project management qualification desirable
  • Keeping our Employees Safe

    We’re currently performing all interviews, assessments and background checks online to ensure the safety of everyone involved.

    Most of our employees are working remotely. For people who need to be in the office we’re following government guidelines on safe working. This includes regular cleaning, maintaining safe distances and limiting the number of people in the office at any one time.

    Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

    The welfare of our employees is of paramount importance to us, and we will continue to do everything we can to keep our people safe during this difficult time.

    A Truly Diverse Place to Work

    Computershare celebrates the diversity of our people and we welcome applications from everyone.

    We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

    We are committed to flexible working and we are happy to talk about flexible working in relation to this role.

    Key Benefits of the role

    Computershare offers all employees 25 days holiday, excellent pension scheme, shareholder incentive plan and a flexible employee benefits scheme.

    All successful candidates will be required to undergo the Computershare Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.

    Computershare Investor Services PLC is registered in England and Wales No 3498808 and the registered office address is: The Pavilions, Bridgwater Road, Bristol, BS13 8AE.

    Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

    Apply now

    Share this vacancy