Change and Delivery Executive in Ipswich

Job description


We are recruiting a Change and Delivery Executive who will managechange and delivery activities associated with the deployment of underwritingand pricing changes. 

Responsibilities include, scheduling / prioritisation ofdelivery, stakeholder management between AXA Retail, IT and external softwarepartners as well as maintaining governance procedures for all change.

As a Change and Delivery Executive you will;

  • Support the wider RetailHousehold and Creditor team with managing internal and external change requestsrequired to support product and pricing changes.
  • Ensure that all changes aretriaged appropriately to ensure all requirements are understood and capturedfully and specs are updated by the appropriate owner.
  • Facilitate workshops whererequired to scope out requirements on more complex changes and new deals.
  • Facilitate theprioritisation of all change and incidents within Home and Creditor and attendregular prioritisation meetings within the various change areas.
  • Ensure appropriategovernance is in place for all change deliveries to ensure full controls inoperation, including ensuring change forms are completed and change logs keptup to date.
  • Manage change requests withexternal parties, ensuring delivery timescales are adhered to and costs areapproved and tracked against budget.
  • Provide regular reportingof all external costs to the management team of the AXA Retail portfolio.
  • Ensure change logs aremaintained and folders are kept up to date.
  • Maintain records of bugs orincidents that need to be prioritised.
  • Provide a monthly change dashboard for changes and bugs delivered anddistribute to all key stakeholders.
  • Carry out regular audits of outstanding changes and bugs and ensure anythat are no longer required are withdrawn.
  • Carry out a regular review of the change process to look for areas ofimprovement.
  • Qualifications

    Who are we looking for?

  • A Level or equivalent qualification
  • Knowledge of AXA home and/or private motor products
  • Familiarity with a wide range of intermediary partnerand software house systems
  • Numerate
  • Inquisitive and prepared to challenge
  • Attention to detail
  • Ability to communicate well with peers and moresenior colleagues and work across teams to deliver results
  • Well organised and able to plan ahead and work to scheduledtimelines
  • Ability to work on own initiative
  • Good MS Excel skills

  • About AXA

    With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

    But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

    You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

    Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. 

    Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.
    What We OfferWhat we can offer you
  • Bonus Scheme linked to yours and the company’s performance
  • Life assurance 10x reference salary (4x if not in the Pension Scheme)
  • Pension scheme with employer contributions as well as your own
  • 25 days holiday (increasing to 28 days with service, also the option to buy up to 5 days)
  • Interest free season ticket loan scheme
  • Share Plan Scheme
  • Discount on all AXA Insurance products, including insurance, breakdown cover & healthcare
  • Extra information

    Education Level
    Working hours per week
    4 - 40
    Type of Contract
    Casual / Part Time Jobs
    Published at
    Profession Sub-category
    Customer Service
    Full UK/EU driving license preferred
    Car Preferred
    Must be eligible to work in the EU
    Cover Letter Required

    Customer Service Jobs | Casual / Part Time Jobs | Other

    Apply now

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